Contract Administrator

Fixatex Ltd; Hertford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

25 days annual leave

Sick pay & wellbeing

Training centre

Career progression

Flexible working

Team events

Referral scheme £1,000

Job summary

Fixatex Ltd is seeking a Contract Administrator to support operational, compliance and administrative tasks for Electrical Testing contracts, including EICR and RLM testing. The role is full-time, permanent, with hybrid working (2 days at home) after probation, based at our Hertford operations hub serving London and the Southeast.

You will report to the Contract Manager, assisting engineers and client representatives to ensure timely certification, KPI performance and programme delivery while

Qualifications

• Proven experience in contract administration.
• Strong organisational and communication skills.
• Proficient in Microsoft 365 with intermediate Excel.
• Experience supporting electrical testing, EICR or compliance maintenance contracts.
• Experience in social housing or housing association environments.

Responsibilities

• Coordinate day-to-day admin for domestic EICR and RLM testing programmes.
• Schedule engineer, supervisor and subcontractor appointments.
• Monitor compliance programmes and KPI targets.
• Upload certification, reports and supporting documentation to client systems.
• Assist with remedial works, quotations, variations and follow‑on actions.
• Maintain contract records, compliance documentation and audit trails.
• Assist with monthly reporting and contract performance reporting.

Skills

Contract administration

Organisational skills

Excel (intermediate)

EICR / compliance testing

Social housing experience

Tools

Microsoft 365

Job description

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Contract Administrator provides operational, compliance and administrative support across the Electrical Testing Contract, supporting the delivery of Electrical Installation Condition Reports (EICRs), Rising Lateral Mains (RLM) testing and associated remedial works. This is a full time, permanent role, Monday to Friday 08:00 - 17:00, with Hybrid working (2 days at home) after completion of probationary period.

The role supports the delivery of statutory electrical compliance programmes, ensuring inspection schedules are delivered efficiently, certification is issued within contractual timescales and KPI performance is maintained.

Reporting to the Contract Manager the post-holder supports engineers, supervisors, subcontractors and client representatives to ensure compliance programmes are delivered effectively, certification is issued accurately and contract performance standards are achieved.

Responsibilities

• Support the day-to-day administration of domestic and communal EICR and RLM testing programmes.
• Coordinate engineer, supervisor and subcontractor appointments in line with programme requirements and service priorities.
• Monitor compliance programmes, inspection schedules and completion targets to ensure statutory obligations are met.
• Upload certification, reports and supporting compliance documentation to client systems and portals within contractual timescales.
• Ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab's Law obligations and client-mandated compliance procedures
• Monitor no-access cases and support access escalation processes.
• Coordinate resident communications, appointment arrangements and access management.
• Support administration of remedial works, quotations, variations and follow‑on actions arising from electrical testing activity.
• Monitor KPI performance, certification turnaround times, work-in-progress and outstanding actions, escalating issues where required.
• Assist with monthly reporting, KPI tracking and contract performance reporting.
• Maintain contract records, compliance documentation and audit trails.
• Support complaint handling and customer enquiries in line with contract procedures.

Required Qualifications

• Previous Contract Administration experience.
• Strong organisational and communication skills.
• Microsoft 365 proficiency with intermediate Excel skills.
• Experience supporting electrical testing, EICR or compliance maintenance contracts.
• Experience working within social housing or housing association environments.

What We Offer

• Private healthcare contribution
• 25 days annual leave plus bank holidays
• Supportive sick pay & wellbeing policies
• Ongoing training in our purpose-built training centre
• Clear career progression opportunities
• A genuinely supportive, team-focused culture
• A workplace that recognises the importance of flexibility
• Regular team events and celebrations
• £1,000 employee referral scheme

Our Values

• Care like it's family
• Ownership at every level
• One team with integrity
• Keep raising the bar

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.

Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.