Contract Administrator

Smart Managed Solutions; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

SMART is seeking a proactive Contract Support Administrator to ensure smooth contract delivery across its UK operations. You will support the management team, overseeing key admin tasks and liaison with engineers and customers to maintain service quality.

The role focuses on producing financial and statistical reports, handling day-to-day administration, and supporting month-end processes. A strong eye for detail and excellent communication are essential in this position.

Qualifications

• Experience in contract administration and reporting
• Ability to produce financial and statistical reports
• Strong attention to detail and data accuracy

Responsibilities

• Produce financial and statistical reports for your portfolio and assist monthly reports
• Assist in reviewing contract month-end P&L with CFO and management
• Oversee daily admin tasks for sites, raise work orders, POs, and invoices
• Manage WIP, debt, purchase invoices and maintenance invoicing
• Respond to customer inquiries and maintain client files
• Submit overtime reports, monitor engineers' schedules, conduct site visits and meetings

Skills

Administration

Reporting

Customer service

Job description

At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We delivera client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.

We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.

Purpose:

We’re looking for a proactive Contract Support Administrator to play a key role in keeping our operations running smoothly. You’ll be the backbone of our contract delivery by supporting the management team and ensuring our engineers and customers are happy.

Key responsibilities:

• Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports
• Assist in reviewing contract month-end P&L’s with the Chief Financial Officer, Management Accountant, and Business Unit Management Team
• Oversee daily administration tasks for direct sites, including raising work orders, purchase orders, and sales invoices, and ensuring timely delivery of parts and services
• Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required
• Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits
• Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings as needed, and perform additional administrative duties as requested