Contract Administrator

Integral UK Ltd; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in facilities management is seeking a skilled Contract Administrator to oversee work order management and service delivery coordination. The role demands effective communication and problem-solving abilities, with a focus on customer satisfaction and service level agreements. Join us to enhance your professional journey in an engaging environment.

Qualifications

• 2+ years in administration/work order/scheduling environment.
• Experience in customer service with a focus on SLAs.
• Ability to remain calm in a fast-paced setting.

Responsibilities

• Execute end-to-end work order management, including service coordination.
• Record service requests and resolve customer complaints.
• Procure services from external supply partners and manage delivery.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

Relevant administrative qualification

Job description

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Contract Administrator

Main Duties & Responsibilities

• Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
• To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• To develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
• To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

• 2+ years working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Ability to stay calm in a high paced environment.