Administrator, Contracts

STERIS; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

STERIS is seeking a Contract & Invoicing Administrator to support their contracts and invoicing team. The ideal candidate will manage contract renewals, process orders, and respond to customer queries while ensuring data accuracy. This role is key to helping STERIS create a healthier and safer world.

Qualifications

• Minimum 1 year experience in office-based customer service.
• Minimum 1 year in administration within contract management.
• Proficient with ERP and Service Management Systems.

Responsibilities

• Coordinate and process contract renewals and orders.
• Manage customers' queries related to contracts.
• Generate quotes and ensure data accuracy in systems.

Skills

Data analysis

Numerical reasoning

Customer service

Contract management

IT skills

Tools

ERP Systems

Excel

Word

PowerPoint

Outlook

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

The role of contract & Invoicing Administrator is fundamental to the success of the contracts and invoicing team and is directly supporting STERIS customers with regards to co-ordinating and processing contract renewals, quoting contract / non-contract works and managing invoices by completing system checks for completed works. This role’s purpose is to support STERIS’s vision in creating a healthier and safer world by managing STERIS customer contract and non[1]contract needs and going above and beyond to meet our Customer’s expectations.

What is involved

Identify and quote contract renewals in line with standard contract renewal process

Process contract and non-contract orders into Service Management System / ERP system ensuring accurate entry of information and pricing.

Managing and responding to customer queries relating to contract and non-contract pricing / orders

Complete system checks for contract / non contract chargeable works and process invoices in a timely manner in line with invoicing process

Liaise with NHS Supply Chain and other framework providers regarding questions, contract renewals and discount schemes

Generate quotes for non-contract works / orders

Manage Service Management System data accuracy with regards to installation base and invoicing errors

Liaise with service management and finance departments regarding credit requests, rebates, invoices and renewals

Required Experience

Experience working in an office-based customer service environment- 1 year minimum

Comfortable with data analysis and numerical reasoning

Previous administration experience within contract management- 1 year minimum

Previous experience using ERP / Service Management Systems. Ideally Oracle / SIEBEL

Excellent skill level and experience of using IT tools:

1. Excel

2. Word

3. PowerPoint

4. Outlook

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.