Contract Administrator

Tiger Recruitment; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Tiger Recruitment, London-based facilities management specialist, seeks a proactive Contract Administrator to support day-to-day delivery across client sites. You will act as the central contact for facilities queries, coordinating planned, preventive, and reactive maintenance with a strong focus on service quality.

Skills include CAFM familiarity (BigChange, Concept, Maximo, ServiceNow), ability to generate quotes, and excellent stakeholder management in a hybrid, permanent role.

Qualifications

• Experience in a helpdesk or customer service role within a facilities management firm is essential.
• Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow).
• Commercially aware and able to provide quotes.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Good IT skills, particularly in MS Office (Excel).
• A professional, friendly, and customer-focused approach.
• Understanding of SLAs, KPIs, and compliance standards.

Responsibilities

• Act as the first point of contact for all facilities (soft and hard FM) requests.
• Log, track, and manage jobs via CAFM/helpdesk systems.
• Prioritise and allocate tasks in line with SLAs and urgency.
• Prepare and issue quotes for planned and reactive works, ensuring commercial viability.
• Coordinate engineers, contractors, and service providers to ensure timely delivery.
• Monitor job progress, update stakeholders, and close tasks accurately.
• Handle client queries, complaints, and escalations professionally.
• Maintain accurate records and produce reports on KPIs, SLAs, and performance.
• Support process improvements and system updates.
• Assist with tender submissions, pricing validation, and pipeline governance.

Skills

Helpdesk experience

Customer service

Organisation

Tools

BigChange

Concept

Maximo

ServiceNow

Job description

Contract Administrator

Facilities Management

London

Hybrid

Permanent

A boutique facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across their client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.

Key Responsibilities

• Act as the first point of contact for all facilities (soft and hard FM) requests
• Log, track, and manage jobs via CAFM/helpdesk systems
• Prioritise and allocate tasks in line with SLAs and urgency
• Prepare and issue quotes for planned and reactive works, ensuring commercial viability
• Coordinate engineers, contractors, and service providers to ensure timely delivery
• Monitor job progress, update stakeholders, and close tasks accurately
• Handle client queries, complaints, and escalations professionally
• Maintain accurate records and produce reports on KPIs, SLAs, and performance
• Support process improvements and system updates
• Assist with tender submissions, pricing validation, and pipeline governance

About You

• Experience in a helpdesk or customer service role within a facilities management firm is essential
• Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
• Commercially aware and able to provide quotes
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• Good IT skills, particularly in MS Office (Excel)
• A professional, friendly, and customer-focused approach
• Understanding of SLAs, KPIs, and compliance standards

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.

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