Contract Manager

Thermatic Technical FM; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday (inc bank holidays) +

Death in Service Insurance @ 4 Xsalary

Healthcare & Wellbeing provisions

Private Medical Insurance

Dental & Optical cash back

Employee Assistance Programme

Virtual GP support

Annual health screening

Family Leave policies

Free parking

Company events

Gym facilities onsite

Referral bonus

Employee of the Month awards

Long Service Awards

Job summary

Thermatic Technical FM is seeking a Contract Manager to join our Accounts team in central London, overseeing day-to-day FM service delivery for client contracts and ensuring compliance and client satisfaction.

You will manage relationships with clients and suppliers, coordinate engineers, monitor SLAs/KPIs, and drive continuous improvement using CAFM and MS Office tools; regular hours Mon-Fri with 40 hours, onsite 2 days per week.

Qualifications

• Experience delivering FM services on commercial contracts with KPI/SLA focus.
• Strong knowledge of safety, risk assessments, RAMS, and permits-to-work.
• Experience using CAFM for scheduling, tracking, and reporting.

Responsibilities

• Manage day-to-day FM service delivery across assigned contracts (1-2 clients).
• Be main client contact at operational level; attend meetings and resolve issues.
• Ensure compliance with SLAs, KPIs, and health and safety regulations.
• Coordinate engineers, subcontractors, and suppliers; ensure RAMS and permits are in place.
• Line-manage supervisors/administrators where applicable; support coaching.
• Use CAFM to manage work orders, monitor performance, and report.
• Monitor costs and resources to stay within budget; escalate variances.
• Raise and manage POs; ensure timely delivery and financial reconciliation.
• Support process improvements and digital tool implementation.

Skills

FM service delivery

Contracts & SLAs

Budgeting & invoicing

Health & safety

Digital transformation

Social value obligations

Subcontractor management

Team leadership

Healthcare environment experience

Microsoft Office Suite

CAFM systems

Education

IOSH Managing Safely

Tools

CAFM systems

Microsoft Office Suite

Job description

We are looking for a Contract Manager to join our key account teams at Thermatic Technical FM.

As a Thermatic Contract Manager you are a member of an Accounts team. The role of Contract Manager is responsible for managing the day-to-day delivery of facilities management services for one or more client contracts, ensuring high standards, compliance, and client satisfaction. The role balances operational oversight with client engagement and may include line management of supervisors and administrative staff. It plays a critical role in supporting service quality, cost control, and the effective use of systems and technology.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
• Private Medical Insurance (no excess)
• Dental & Optical cash back scheme
• Employee Assistance Programme
• Access to virtual GP support
• Access to annual health screening
• Enhanced Family Leave policies
• Free parking
• Company events
• Gym facilities onsite
• Referral bonus
• Employee of the Month awards
• Long Service Awards

Hours & Location of Work:

Main location - Onsite in central London a minimum of 2 days per week with potential for additional on-site days required as further contracts.

Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.

Required Knowledge, Skills, & Behaviours:

• Solid understanding of technical and/ or soft FM service delivery.
• Knowledge of contract requirements, SLAs, KPIs, and compliance frameworks.
• Familiarity with health and safety legislation (e.g., risk assessments, method statements, permit-to-work systems).
• Working knowledge of CAFM systems for scheduling, job tracking, and reporting.
• Awareness of commercial principles including budgeting, cost control, and invoicing.
• Basic knowledge of digital transformation trends, including automation and AI in FM operations.
• Understanding of social value obligations and sustainability in service delivery.
• Awareness of supply chain processes and subcontractor management
• Experience managing or coordinating FM services across commercial contracts.
• Proven track record of meeting operational KPIs and SLAs.
• Competence in using CAFM systems and Microsoft Office Suite.
• Working understanding of health & safety legislation in FM.
• Supervisory or team leadership experience.
• IOSH Managing Safely or equivalent health & safety certification (desirable)
• Experience contributing to system improvements, automation initiatives, or digital change projects.
• Exposure to social value delivery within FM contracts.
• Experience of working within healthcare environment (desirable)

Responsibilities include:

• Manage the day-to-day delivery of FM services across assigned contracts (typically 1-2 clients).
• Act as the main point of contact for the client at an operational level, attending meetings and addressing service issues promptly.
• Ensure compliance with all service-level agreements (SLAs), key performance indicators (KPIs), and health and safety regulations.
• Manage and coordinate the work of engineers, subcontractors, and suppliers to ensure efficient and compliant service delivery, ensuring all works have appropriate Risk Assessments and Method Statements (RAMS), site access permits, and necessary parts/materials available prior to work commencement.
• Where applicable, line-manage supervisors and/or administrators, providing support, coaching, and guidance.
• Use the CAFM system to manage work orders, monitor performance, and support accurate reporting.
• Monitor costs and resource usage to ensure service delivery within budget and escalates any variances.
• Ensure all works are correctly captured, costed, and invoiced, liaising with finance and planning teams to resolve queries.
• Raise and manage POs for works and materials, ensuring timely delivery and accurate financial reconciliation.
• Support the identification and implementation of process improvements, digital tools, and automation where appropriate.