Customer Support Executive

Close Brothers; Doncaster; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Close Brothers is seeking a customer-focused team member to join its Customer Support Team in the UK. The role involves managing relationships with customers on an individual basis to secure successful outcomes for both the customer and the business.

Ideal candidates will have prior experience in a customer-focused environment, the ability to handle vulnerable customers with empathy, and strong IT skills. A structured process mindset and teamwork are essential for success.

Qualifications

• Previous experience in a customer focused environment.
• Previous experience dealing with vulnerable customers.
• Demonstrable ability to show an empathetic approach.
• Demonstrable experience working within a structured process.
• Excellent IT Skills (Word, Excel, Outlook).

Responsibilities

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

Skills

Customer service

Empathy

Communication skills

MS Office

Tools

MS Word

Excel

Outlook

Job description

Overall Summary At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Overall Summary At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Customer Support Team where you will manage relationships with customers on an individual basis to ensure a successful customer and business outcome. Working as part of the Customer Support Team our ideal team member will have previous experience working in a customer focused environment with excellent communication skills.

Responsibilities

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Previous experience in a customer focused environment.
• Previous experience dealing with vulnerable customers.
• The ability to demonstrate an empathetic approach.
• Demonstrable experience of working within a structured process.
• Excellent IT Skills (MS Word, Excel and Outlook).
• The ability to work well as part of a team.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities.

About Us For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits: https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion ¦ Close Brothers Group