Continuous Improvement HR Specialist

Warburtons; Bolton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Join a leading bakery brand as a key member of the People Team, focusing on optimizing HR processes and enhancing service delivery. This hybrid role involves driving continuous improvement, leveraging technology, and collaborating with stakeholders to ensure best-in-class HR operations.

Benefits

Discretionary Profit Share

Extra Annual Leave Purchase

Award-Winning Pension Scheme

Private Medical Insurance

Life Assurance

Family Discounts

Personal Development Investment

Fully Stocked Kitchens

Qualifications

• Proven track record in continuous improvement within HR shared services.
• Experience in designing and implementing process improvements and automation.

Responsibilities

• Analyse, redesign, and implement HR generalist shared services processes.
• Lead cross-functional projects and drive cultural change.
• Gather feedback to improve customer experience and monitor satisfaction.

Skills

Analytical Skills

Problem Solving

Stakeholder Management

Communication

Tools

HR Analytics Tools

Job description

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As ‘the UK’s No. 1 Bakery Brand’ we have been baking bread since 1876. Today, we are proudly a fifth-generation family, with the introduction of the sixth generation, supplying over 18,000 retail customers from 11 bakeries and 16 depots, producing a range of over 70 products including gluten and wheat free. Family and values are what makes us different, and we are a proud bunch, join us and you too could be proud to be Warburtons.

Are you passionate about improving HR generalist processes, designing and implementing innovative technology-led solutions, and enabling best-in-class service delivery?

The role is based at our Bolton HQ with flexibility around hybrid working.

An exciting new opportunity has arisen to join our high-performing People Team.

In this newly created role, you will focus on how we can optimise our processes and services to align our generalist people operations with organizational goals, enhance customer experience, leverage technology to streamline processes, and use data and insights to improve business performance.

The role will be key in ensuring the delivery of high-quality generalist people processes by identifying inefficiencies, implementing innovative solutions, and fostering a culture of continuous improvement.

If you are passionate about designing and improving HR generalist processes through a technology-led approach and providing a best-in-class service to our people, we’d love to hear from you.

We welcome early applications and reserve the right to close this job early if suitable candidates are identified for interview prior to the closing date.

Why this role?

This role is critical to ensuring we provide the best possible service to our people, and you’ll be at the heart of this.

Whether you are experienced with a successful track record in improving HR generalist services or have a passion for HR and experience in service improvement in other sectors, we will support your development within a fantastic team environment.

You’ll join a team passionate about ensuring we provide best-in-class service enabled by technology.

Key Accountabilities and Measures

Process Optimisation; Analyse, redesign, and implement standardized HR generalist shared services processes to support the business, providing efficiency, reducing manual effort, and ensuring standardization.
Performance Monitoring and Analytics; Work with KPIs, data, and analytics to identify trends, measure impact, and inform decision-making. Generate actionable reports, dashboards, and insights on query resolution, cost per transaction, and customer satisfaction activities.
Implementation of Automation and Technology; Collaborate with HRIS and IT teams to identify and implement automation and digitization opportunities, supporting the introduction of new HR systems and tools to improve efficiency and user experience.
Driving a Culture of Continuous Improvement; Promote lean, Six Sigma, or similar methodologies to embed continuous improvement within the team. Develop team capability through workshops and training, champion change, and foster a culture of sharing best practices.
Customer Experience Enhancement; Gather feedback from key stakeholders and implement initiatives to improve customer experience, monitor satisfaction metrics, and proactively address areas of concern.
Project Management; Lead the identification, prioritization, and management of key improvement initiatives using strong project management methodologies and effective communication with stakeholders.
Stakeholder Collaboration; Partner with our People Services, wider People Team, and other stakeholders to understand issues, facilitate cross-functional collaboration, and communicate the value of improvement initiatives.
CPD; Maintain your own continuous professional development (CPD) and stay informed of best practices. Identify CPD opportunities, share knowledge, and encourage team development.

• Proven track record in a continuous improvement role, ideally within an HR shared services environment.
• Experience in designing and implementing process improvements, digitization, and automation solutions.
• Success in leading cross-functional projects and driving cultural change.
• Familiarity with HR metrics, performance monitoring, and customer experience enhancement.
• Knowledge of industry trends and best practices in HR operations and shared services.
• Strong analytical and problem-solving skills focused on process optimization.
• Proficiency in data analysis, reporting, and HR analytics tools.
• Expertise in continuous improvement methodologies such as Lean or Six Sigma.
• Excellent project management skills, capable of managing multiple initiatives simultaneously.
• Strong stakeholder management and collaboration skills.
• Effective communication and presentation skills, with the ability to influence at all levels.
• Technical aptitude and familiarity with HR systems and automation tools.
• You will be required to review operational performance, seeking effectiveness and efficiency improvements through innovation and continuous improvement.

Extra Dough

At Warburtons, we believe in rewarding our team for their hard work and dedication. In addition to a competitive salary and benefits, you'll enjoy:

• A share of the annual profits (discretionary profit share)
• Opportunity to purchase up to an extra week’s annual leave
• Award-winning pension scheme with company contributions
• Private medical insurance and life assurance
• Deals and discounts for you and your family through our Extra Dough website
• Investment in your personal development
• Fully stocked kitchens with our products for your enjoyment

We value diversity and strive to create an inclusive workplace where everyone can do their best work, regardless of age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or other aspects that make each individual unique.