{"@context":"https:/schema.org/","@type":"JobPosting","title":"Field Service Technician

Marshall Fleet Solutions; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reliable transportation solutions provider in Southampton seeks a skilled technician to service vehicle refrigeration units. The role demands strong communication skills, mechanical knowledge, and a clean UK driving license. Applicants should be prepared for extensive travel, including overnight stays. Benefits include competitive salary, pension scheme, and health benefits.

Benefits

25 days' holiday

Generous contributory pension scheme

Life assurance

Work uniform

Health benefits

Product discounts

Qualifications

• Ability to work independently in a safe professional manner.
• Mechanical knowledge or experience preferable.

Responsibilities

• Service vehicle refrigeration units and maintain van stock.
• Conduct daily safety checks on the company van.
• Ensure adherence to ISO9001 standards and safety policies.

Skills

IT literate (Microsoft Office)

Excellent interpersonal and communication skills

Customer Service Skills

Education

Educated to GCSE level or equivalent with at least 3 grade C's or above

Job description

Responsibilities

• Servicing of vehicle powered & diesel engine road transport refrigeration units, calibrating and completing F-Gas certification (once qualified).
• Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
• Ensure relevant safety checks are carried out on the company van daily.
• Maintain product and customer requirements knowledge to meet ISO9001 standards.
• Undertaking company training and self-development through the Certi-Tech certification process.
• To liaise with central co-ordination team, regarding job start and completion times, downtime and overtime authorisation.
• Complete all relevant paperwork and on-line requirements enabling our central team and validation team to maintain a high standard of customer interface - keeping the customer informed.
• Perform other duties and projects which correspond to the general character of the position.
• Ensure adherence to company procedures in line with company policies, Health & safety procedures and ISO9001 standards.
• Service technicians may be supervised where applicable.
• Ensure customer service is a priority and contribute to corporate image (self, van).
• Extensive travel required, including overnight stays and working on customer sites.

Qualifications

• Educated to GCSE level or equivalent with at least 3 grade C's or above.

Experience

• Able to work on own initiative in a safe and professional manner maintaining Customers units and Company property to the Highest Standards.
• Mechanical knowledge or experience would be preferable.

Knowledge and Skills

• IT literate (Microsoft Office), PDA use
• Excellent interpersonal and communication skills
• Numerate, literate, methodical, systematic
• Attention to detail and target driven
• Customer Service Skills & Relationship building skills
• Punctuality and efficiency

Additional requirements

• Clean UK driving licence.
• Extensive travel required, including overnight stays and working on customer sites.
• Needs to be physically fit to perform required tasks.
• Weekend and some alternative shift patterns may be required in line with business demands.

Benefits

• In addition to a highly competitive salary + overtime with benefit package, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits.