Content Team Lead: Strategy & Education (Remote UK/EU)

hosting.com; United Kingdom; Teletrabalho; GBP 60 000 - 80 000; Tempo integral

Resumo da oferta

hosting.com is seeking a Content Team Lead to drive content strategy and production across the customer journey, ensuring accurate, accessible and commercially effective content. You will manage a small team and collaborate with SEO, Product, Customer, Support and Brand teams to maintain high editorial standards.

You will own the knowledge base, product documentation and educational resources, aligning content with product changes and customer needs, while measuring performance and optimizing

Qualificações

• Significant experience leading editorial content strategy and teams.
• Proven ability to maintain high editorial standards and quality across channels.
• Experience owning customer knowledge bases, product documentation or customer guides.

Responsabilidades

• Lead the content strategy and production across websites, pages and campaigns.
• Oversee creation, editing, publishing and optimisation of content with cross-functional teams.
• Maintain knowledge base, documentation and educational content for customers.

Conhecimentos

Editorial leadership

Content strategy

Team management

Editorial standards

Knowledge base management

Descrição da oferta de emprego

hosting.com is seeking a Content Team Lead to drive content strategy and production across the customer journey, ensuring accurate, accessible and commercially effective content. You will manage a small team and collaborate with SEO, Product, Customer, Support and Brand teams to maintain high editorial standards.

You will own the knowledge base, product documentation and educational resources, aligning content with product changes and customer needs, while measuring performance and optimizing