Reliability Engineer

sky; Livingston; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension with up to 9% employer contrib

Private healthcare with mental health支

Job summary

Sky is seeking a data/ops professional in Livingston with strong incident management and cloud experience. You will support 24x7 on-call rotations, perform root cause analysis, and collaborate with multiple teams to deliver reliable, secure data solutions.

A growth-focused, hybrid working culture is offered, with Livingston and Osterley offices. Expect involvement in data warehousing, ETL tooling, Unix/SQL scripting and problem-solving across scalable systems.

Qualifications

• Strong verbal and written communication skills.
• Ability to explain complex concepts to non-technical stakeholders.
• Knowledge of Data Warehousing best practices and principles.
• Commitment to quality, efficiency and customer satisfaction.
• Adaptable to change and open to new responsibilities.
• Ability to make judgement calls on complex issues.

Responsibilities

• Resolve incidents with root cause analysis, retrospectives and preventive actions.
• Support 24x7 on-call on multiple systems and technologies.
• Demonstrate strong problem-solving for issues of any size.
• Collaborate with cloud engineering teams to deliver reliable, secure solutions.
• Monitor 24/7 service performance for stability and capacity.
• Help data engineers build operationally-ready systems.
• Participate in events that foster knowledge transfer and growth.

Skills

Communication skills

Explain technical concepts

Data Warehousing knowledge

Quality & customer focus

Adaptable to change

Judgement on complex issues

ETL tooling (Ab Initio/Striim)

Unix/SQL scripting

Cloud technologies (GCP)

Tools

Ab Initio

Striim

Job description

We don't just believe in better. We make it happen. Better content. Better products. And better careers.

Role/Team overview

Our team is the cornerstone of informed decision-making, enabling Sky to leverage data to drive growth, innovation and efficiency. By combining cutting-edge technology with ethical practices, we deliver insights and innovation at scale, providing support to key areas including customer service, content creation, and software development.

What you'll do

• Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.
• Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks)
• Display exemplary problem-solving skills no matter how big or small the problem may be.
• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.
• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders.
• Display an operations mindset and support our data engineers in building systems which are operationally ready.
• Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.

What you'll bring

• Excellent verbal and written communication skills
• Ability to explain technical concepts to a non-technical audience
• understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)

Desirable skills and experience

• Python experience is advantageous for this role

Benefits and perks

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you'll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Livingston

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it's a great place to work and connect. The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there's onsite parking available for cars, motorbikes and bicycles.

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re‑energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles.

Who we are

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

Equal opportunity employer

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw