Content Ops Delivery Lead (Pod Manager)

Growthopia; United Kingdom; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Growthopia in the United Kingdom is seeking a pod Delivery Manager to coordinate a full-service social content operation for ~30 clients. You’ll oversee the work of client success, editors, posters, media buyers, and scriptwriters, ensuring timely production and posting across TikTok, Instagram, and YouTube.

You’ll focus on throughput and quality rather than hands-on production, drive capacity planning, onboarding, weekly standups, and handoffs from onboarding to steady-state delivery, with

Qualifications

• 2+ years coordinating or managing a delivery, production, or operations team, ideally at an agency
• Track record running multiple client accounts at once without dropping details
• Experience managing a distributed team across time zones
• Fluent English, written and spoken. Most communication is async in Slack and Monday.com
• Fluent in project management software. We run on Monday.com
• Available to work 9:00am to 5:00pm EST

Responsibilities

• Keep every client's pipeline on schedule from footage intake through published post
• Set and hold turnaround standards for scripts, edits, and posting
• Catch bottlenecks early and reassign or escalate before deadlines slip
• Maintain live visibility on every client's status in Monday.com
• Manage the day to day work of your pod: Client Success Manager, video editors, social media posters, media buyer, and scriptwriters
• Run capacity planning as the pod fills. Know when someone is over their ratio and flag it before quality drops
• Onboard new pod members and get them productive quickly
• Run weekly one on ones and a pod standup
• Review output against client expectations before it ships
• Work with the CSM on any account showing warning signs
• Own the handoff from onboarding into steady state delivery
• Document what works and turn it into repeatable SOPs
• Surface tooling and workflow problems with a proposed fix attached

Skills

Delivery management

Team leadership

Client coordination

Fluent English

Monday.com

Tools

Monday.com

Job description

Growthopia in the United Kingdom is seeking a pod Delivery Manager to coordinate a full-service social content operation for ~30 clients. You’ll oversee the work of client success, editors, posters, media buyers, and scriptwriters, ensuring timely production and posting across TikTok, Instagram, and YouTube.

You’ll focus on throughput and quality rather than hands-on production, drive capacity planning, onboarding, weekly standups, and handoffs from onboarding to steady-state delivery, with