Content Operations Manager

Auxo Talent; Greater London; Vor Ort; GBP 60.000 - 80.000; Vollzeit

Zusammenfassung

Auxo Talent is seeking an experienced Content Operations Manager to lead a busy, high-volume content operations function. You will oversee four teams—Content Deployment, Customer Success, Design and Content Projects—and ensure they work together to deliver a high-quality service to clients.

This hands-on leadership role focuses on improving processes, managing performance, and balancing workloads to meet strict deadlines while maintaining accuracy and service levels.

Qualifikationen

• 8+ years of relevant experience, including 4+ years managing teams.
• Experience in high-volume operations with strict deadlines and accuracy.
• Proven ability to improve processes and efficiency.
• Experience with ticketing, workflow or service management systems.
• Strong leadership and development of teams in creative/content settings.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong communication and interpersonal skills.

Aufgaben

• Lead and manage four teams across Content Deployment, Customer Success, Design and Content Projects.
• Own the overall content operations process and drive continuous improvements.
• Manage day-to-day workflow via live ticketing/service desk system.
• Ensure content delivered accurately, on time, and within service levels.
• Monitor KPIs like delivery times, accuracy, client satisfaction and capacity.
• Identify operational risks and resolve before impacting clients.
• Manage workloads and resource allocation across teams.
• Develop processes, standards and ways of working to improve efficiency.
• Build a positive, accountable and high-performing team culture.
• Recruit, onboard, train and develop team members.
• Act as senior client point of contact, handle escalations professionally.
• Collaborate with senior leadership to improve service delivery and grow accounts.
• Provide regular reporting on performance, workload, risks.

Kenntnisse

Content operations

Team leadership

Process improvement

Time management

Client relationship management

Project coordination

Communication skills

Problem solving

Tools

Ticketing system

Workflow management tools

Jobbeschreibung

We are looking for an experienced Content Operations Manager to lead and develop a busy, high-volume content operations function.

You will oversee four key areas: Content Deployment, Customer Success, Design and Content Project Coordination, ensuring the teams work effectively together and consistently deliver a high-quality service to clients.

This is a hands-on operational leadership role. You will be responsible for improving processes, managing team performance, overseeing workloads and ensuring content is delivered accurately and on time.

The business operates in a fast-paced environment where client content and campaigns can change daily, so the ability to manage competing priorities, solve problems quickly and maintain high standards is essential.

Key Responsibilities

• Lead and manage four teams across Content Deployment, Customer Success, Design and Content Projects.
• Take ownership of the overall content operations process and continuously improve how the function operates.
• Manage day-to-day workflow through a live ticketing/service desk system.
• Ensure content is delivered accurately, on time and to agreed service levels.
• Monitor key performance measures including delivery times, accuracy, client satisfaction and team capacity.
• Identify operational risks and resolve issues before they impact clients.
• Manage workloads and resource allocation across the different teams.
• Develop processes, standards and ways of working that improve efficiency and quality.
• Build a positive, accountable and high-performing team culture.
• Recruit, onboard, train and develop team members.
• Act as a senior point of contact for clients, managing escalations and resolving issues professionally.
• Work closely with senior leadership and other departments to improve service delivery and identify opportunities to develop client accounts.
• Provide regular reporting on team performance, workload, capacity and operational risks.

About You

We are looking for someone with a strong background in content operations, content delivery, publishing, service desk or another high-volume operational environment.

You should have:

• 8+ years' relevant experience, including at least 4 years managing teams.
• Experience managing a high-volume operation where accuracy and deadlines are critical.
• A proven track record of improving processes and making operations more efficient.
• Experience working with ticketing, workflow or service management systems.
• Strong experience managing and developing teams.
• Experience working with creative, design or content teams.
• Confidence managing client relationships and handling escalations.
• Excellent organisational and time-management skills.
• The ability to manage multiple priorities in a fast-moving environment.
• Strong communication and interpersonal skills.
• A practical, solutions-focused approach and the ability to take ownership.

Experience within one or more of the following would be advantageous:

• Digital signage
• Media or digital content
• Social media/content publishing
• Creative or digital agencies
• Project or workflow management platforms