Content Operations Lead — High-Impact Delivery

Auxo Future Build; East Finchley; Presencial; GBP 50.000 - 55.000; Jornada completa

Descripción de la vacante

Auxo Future Build in North London is seeking an experienced Operations Manager to lead a busy, high-volume content operations function and drive performance across multiple teams. You will oversee Content Deployment, Customer Success, Design and Content Projects, ensuring seamless collaboration and timely, accurate delivery to clients.

The role requires hands-on operational leadership, a focus on process improvement, workload management, and maintaining high standards in a fast-moving

Formación

• 8+ years' relevant experience, including at least 4 years managing teams.
• Experience managing a high-volume operation where accuracy and deadlines are critical.
• Proven track record of improving processes and making operations more efficient.
• Experience working with ticketing, workflow or service management systems.
• Strong experience managing and developing teams.

Responsabilidades

• Lead and manage four teams across Content Deployment, Customer Success, Design and Content Projects.
• Take ownership of the overall content operations process and continuously improve how the function operates.
• Manage day-to-day workflow through a live ticketing/service desk system.
• Ensure content is delivered accurately, on time and to agreed service levels.
• Monitor key performance measures including delivery times, accuracy, client satisfaction and team capacity.
• Identify operational risks and resolve issues before they impact clients.
• Manage workloads and resource allocation across the different teams.
• Develop processes, standards and ways of working that improve efficiency and quality.
• Build a positive, accountable and high-performing team culture.
• Recruit, onboard, train and develop team members.
• Act as a senior point of contact for clients, managing escalations and resolving issues professionally.
• Work closely with senior leadership and other departments to improve service delivery and identify opportunities to develop client accounts.
• Provide regular reporting on team performance, workload, capacity and operational risks.

Conocimientos

Team leadership

Content operations

Process improvement

Client relationship management

Time management

Communication skills

High-volume operations

Herramientas

Ticketing system

Workflow management

Service desk software

Descripción del empleo

Auxo Future Build in North London is seeking an experienced Operations Manager to lead a busy, high-volume content operations function and drive performance across multiple teams. You will oversee Content Deployment, Customer Success, Design and Content Projects, ensuring seamless collaboration and timely, accurate delivery to clients.

The role requires hands-on operational leadership, a focus on process improvement, workload management, and maintaining high standards in a fast-moving