Content Designer

uSwitch Communications Ltd; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Content Designer to enhance user experience across their app and services. This hybrid role involves collaboration with various teams to create compelling content that simplifies customer interactions. Ideal candidates will have a passion for clear communication and problem-solving in a fast-paced environment, contributing to a positive impact on users' lives.

Benefits

10% discretionary yearly bonus

Employer matching pension contributions up to 7.5%

25 days holiday (increasing to 30 days)

Private medical cover

Free in-office gym

Qualifications

• Experience as a content designer or UX writer in a cross-functional product team.
• Expert communication skills and ability to explain ideas at all levels.

Responsibilities

• Design content that shapes the tone and experience of our app and account.
• Collaborate with product and visual designers to define and solve problems.

Skills

Communication

Problem Solving

UX Writing

Tools

Figma

Miro

Job description

Join to apply for the Content Designer role at Uswitch

Join to apply for the Content Designer role at Uswitch

Description

Hybrid: 2 days per week in our London Bridge office

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

Department: Design

Location: London

Description

Hybrid: 2 days per week in our London Bridge office

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

We’re looking for a brilliant content designer with an interest in technology that solves complex problems in simple ways. This role focuses on our app, account and Utrack by Uswitch service. Over the past year, we've added new features here to help our customers beyond switching. Everything from tracking energy costs to earning money by shifting electricity use.

Now, we're exploring ways to continue making our customers' lives simpler and homes smarter. You'll play a key part in reaching and helping these customers across every touchpoint – from their first interaction with a feature to ongoing engagement through notifications and email.

While you'll mainly collaborate with the app and account team, the central design team will be your base. Here, you’ll get the chance to share your expertise with and learn from designers of all skills and experiences.

What The Team Have Been Up To Recently

• Overhauled the look, feel and experience of our account space
• Made it even easier for customers to access daily energy insights with new ways to connect their smart meter
• Introduced an energy switch tracker to help customers keep tabs on progress
• Launched monthly review emails, bringing key insights direct to customers’ inboxes
  
  

What You'll Be Doing

Every day at Uswitch is different, but you can expect to:

• Design content that shapes the tone and experience of our app and account
• Collaborate with product and visual designers, analysts, engineers and product managers to define and solve problems
• Scope and suggest experiments to test and iterate content that meets product goals
• Map and define messaging with marketing and brand teams to join up customer journeys across channels
• Flex between defining content strategy, prototyping new ideas and creating compelling copy for product features, emails and push notifications
• Help level up and set a high bar for content quality across our products
  
  

What We're Looking For

• Experience as a content designer or UX writer in a cross-functional product team
• Experience designing content for end-to-end journeys across audiences and channels, including product UI, emails and notifications
• A champion of clear, compelling and inclusive writing that inspires action and promotes product growth
• A proactive problem solver who’s comfortable managing priorities in a fast-paced environment
• Expert communication skills and ability to explain your ideas and decisions at all levels – from your product team to senior stakeholders
• Confidence in contributing to and conducting user research to understand and improve your work
• Experience co-designing in collaborative tools, like Figma and Miro
  
  

Bonuses

• Experience working on mobile apps
• Experience working in a complex, regulated industry
  
  

Our Commitment To You

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What We Offer

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Private medical cover, critical illness cover, dental plans and employee assistance programme
• Employee discounts programme
• A healthy learning and training budget
• Electric vehicle and cycle to work schemes
• Free in-office gym, accessible 7 days a week
• Free breakfast in the office daily
• You’ll be equipped with great technology (choice of Mac or Windows)
• Free access to the Calm and Peppy app for physical and mental health
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Technology, Information and Internet

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