Content Designer New London

Cleo; London; Hybrid; GBP 50,000 - 66,000; Full time

Job summary

Cleo, a leading tech startup, seeks a Content Designer to enhance user experiences through innovative writing. You will collaborate with diverse teams to create engaging conversational flows and help train AI models, all while embodying Cleo's distinct tone. The role offers flexibility, a competitive salary, and opportunities for growth in a dynamic environment.

Benefits

25 days annual leave

6% employer-matched pension

Private Medical Insurance

Enhanced parental leave

1 month paid sabbatical after 4 years

Regular socials and activities

Online mental health support

Flexibility in work hours

Qualifications

• Experience in writing for user-centered products.
• Ability to adapt to different writing styles and voices.

Responsibilities

• Collaborating with teams to create products that improve money management.
• Designing content for new conversational flows.
• Gathering data to train large language models.

Skills

Mentorship

Collaboration

Communication

Proofreading

Editing

Education

Degree in English

Degree in Linguistics

Degree in Communications

Degree in Psychology

Degree in Business

Degree in Tech

Job description

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups , and we were crowned the 'Hottest Tech Scaleup' at the Europas.

A chat-first product, Cleo is right on the cutting edge of AI design, creating brand new technologies to capitalise on the remarkable recent advancements in this space.

As a Content Designer, you’ll be responsible for solving design challenges through words, concepts, systems, and terminology. At Cleo, this often means (but is not limited to) creating new chat experiences, helping train large language models on our uniquely irreverent tone of voice, and working alongside an incredible team to build one of the most powerful AIs in the world, with the unique personality to match.

Currently, we are looking for a Content Designer to join our Builder teams, though you may also work on other areas of the app.Our Builder product is a regulated space so understanding compliance and regulations is needed!

What You’ll Be Doing

• Collaborating with product designers, researchers, analysts, and developers to create products that improve how people manage their money.
• Designing content for new conversational flows—whether that’s jokes for modes like roast and hype or creating financial insights to help people budget better or spend more wisely.
• Gathering and creating data to help train our large language model on Cleo’s distinct tone of voice.
• Analysing user asks to improve Cleo’s understanding of their questions and needs.
• Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them.

What We’re Looking For

Attributes

• Strong mentorship and team collaboration skills—you actively share best practices and help junior members grow.
• The confidence to champion your work and persuade stakeholders on UX writing decisions while knowing when to compromise.
• Exceptional communication skills—you can clearly articulate problems and solutions and give/receive constructive feedback effectively.

Experience:

• A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
• A passionate writer, with an interest in writing for user-centred products
• A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
• A collaborative approach to writing - at least once a week we get together as a team to throw ideas out and try and write lines for the app
• An ability to adapt to different writing styles, voices and mediums
• Strong proofreading and editing skills
  
  • Content Expertise: You’re a Content Design expert with a portfolio that demonstrates a mastery of writing for digital experiences.
  • Tone and Voice: You know the Cleo tone of voice so well, it’s second nature. You understand the nuances of US audiences and can adapt language to resonate effectively.
  • Technical Know-How: You’re confident using design language and terminology
  • Strategic Thinking: You align Content Design with company OKRs and proactively connect your decisions to Cleo’s broader strategic goals.
  • Data-Driven: You use evidence, data, and research to inform your writing decisions.

How long will the process take?

We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get know each other.

Step 1: An initial call with a member of our Talent team to find out more about your experience and why you want to work at Cleo

Step 2: A 45 mins call with one of our Lead Content Designers to talk through your writing experience and approach and tell you more about Cleo’s content design team

Step 3: A 60 mins task interview working in collaboration with a couple of our content designers

Step 4: A final 45 mins behavioural interview based around Cleo’s values

What do you get for all your hard work?

• A competitive compensation package with regular reviews.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleons to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members who live in London to be at the office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you! Remote work is ok too in UK or US East Coast time zones.
• Other benefits;
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 6% employer-matched pension in the UK
  • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
    • Generous pay increases for high-performers and high-growth team members
    • Equity top-ups for team members getting promoted
  • Private Medical Insurance via Vitality, dental cover, and life assurance
  • Enhanced parental leave
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • And many more!

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Cleo’s voice is clear and distinct and we want content designers whose personality shines through in their writing too.So, in no more than 300 words, tell us which fictional family you’d love to be a part of and why? *

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What are your salary expectations? We only ask this to make sure we're in the same ballpark before asking you to commit your time to interviewing with us. Feel free to leave blank if you'd prefer not to answer at this stage. Please note, this role is CD level 3 and we can pay £50,674 - £65,254 *

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