Content Designer

SHELTER HOUSING AID AND RESEARCH PROJECT (LEICESTER); City of Edinburgh; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

30 days annual leave

Pension

Interest free travel loans

Cycle to work scheme

Employee assistance programme

Job summary

Shelter Scotland is looking for a Content Designer to develop clear, accessible digital content that helps users understand and act on their housing rights. The role involves research, discovery, and working in an agile team to publish and continually improve content, always prioritising user needs and evidence-based decisions.

You will contribute to designing user journeys that explain options and guide action, with flexibility for home-based and office-based work and attendance at meetings as

Qualifications

• Experience communicating complex information clearly.
• Ability to translate complex information into accessible content.
• Familiarity with content design and user journeys.

Responsibilities

• Create clear, reliable, user-first digital content.
• Conduct research and discovery to inform content.
• Work in an agile team to test, publish and improve content.
• Champion user needs and provide feedback to teammates.

Skills

Content design

User research

Information architecture

Agile teamwork

Job description

Job Reference shelter/TP/1309/211

Number Of Positions 1

Contract Type Fixed Term

Contract Details Fixed term contract - 12 months

Salary £35,581.75

Working Hours 35

Location Edinburgh

Closing Date 20/10/2026

Job Category Campaigning

Region / Division Shelter Scotland

Directorate Shelter Scotland

Job Introduction

Location: Shelter Scotland provides flexibility to allow home-based, Shelter Office-based, or a combination of the two although you will be required to attend meetings at Shelter Scotland offices.

Do you want to use your content design skills to help people understand and act on their housing rights? Join Shelter Scotland as our Content Designer and play a key role in creating clear, accessible and user-centred digital content that helps people navigate the housing emergency with confidence.

About The Role

As our Content Designer, you'll create clear, reliable and people-first digital content that helps users navigate their housing rights with confidence. You'll take part in research and discovery to ensure we design and maintain accessible content. You'll work with colleagues in an agile team to test, publish and continually improve digital advice and supporter content. You'll champion the needs of users, provide constructive feedback to other content designers, and use evidence and insight to influence decisions across Shelter Scotland.

Role specifics

You'll have experience of communicating complex information clearly and producing high-quality, accurate content, ideally including online advice. You'll be confident researching, analysing and translating complex information into accessible content, with familiarity with content design and creating user journeys that help people understand their options and take action.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About The Team

This role sits in our Digital function in the Communications and Engagement team and is a key role in ensuring that our online housing rights information fully supports our strategic goal to strengthen and enforce the right to a safe home for all.

The team is tasked with creating and delivering user needs focused, high-quality, user-friendly digital content on the Shelter Scotland website. The content must be of an exceptional standard, ensuring people who see it are reassured and confident about what they need to do next to fight the housing emergency.

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter Scotland

Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland.

For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.

Home is a human right. It's our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Attached Documents

• Content Designer Scotland Job Description.docx