Content Adaptation Manager

JR United Kingdom; London; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading company seeks a Content Adaptation Manager fluent in Italian to enhance customer experiences. This remote role involves collaboration with agencies and managing content adaptations to meet local requirements. Strong project management skills are essential.

Qualifications

• Experience in content adaptation work, either in a creative agency or on the customer side.
• Marketing and content savvy with strong project management skills.

Responsibilities

• Collaborate on creative adaptation or creation of channel-specific content.
• Manage content tracking, demand forecasting, and prioritization.
• Brief the Content Hub Production Team on content creation.

Skills

Project Management

Collaboration

Content Adaptation

Fluent in Italian

Tools

DAM/MLR Tools

Job description

Content Adaptation Manager - Italian Speaking

Remote

6 Months

POSITION PURPOSE:

• The company's ambition is to be a recognized leader in customer experience and engagement.
• The CE&E IMI team aims to design and deliver impactful customer experiences for HCPs and patients through integrated engagements and solutions.
• This role is part of the Customer Experience, Content & Partnerships Excellence team within the CE&E, IMI organization, focusing on designing personalized, outcome-oriented customer experiences grounded in insights and human-centered design.
• The Content Adaptation Manager will collaborate with the Agency of choice to deliver quality creative adaptations of centrally created content based on inputs from the CX Strategy& Design team and the CX Engagement & Channels team working with countries on engagement plans.
• The manager will oversee the process between the CX Engagement & Channel Team and Content Hub Production team, ensuring briefs are received, uploaded to Fuse, and managed with clear localization instructions.

MAJOR ACCOUNTABILITIES:

• Work with the Cx Engagement & Activation Director and Agency to understand the customer journey and content plan, and collaborate on creative adaptation or creation of channel-specific content based on the Cx Strategy & Design Master Asset story.
• Brief the Content Hub Production Team on content creation and manage revisions with Asset Owners.
• Support adaptation of above-market content to local label requirements to ensure compliance.
• Manage content tracking, demand forecasting, and prioritization with the Content Hub for timely execution.
• Coordinate with Content Hub and Cx Activation Director to deliver engagement plans via localization.

MINIMUM REQUIREMENTS:

• Fluent in Italian.
• Marketing and content savvy with strong project management skills to handle multiple workflows.
• Experience in content adaptation work, either in a creative agency or on the customer side.
• Understanding of content quality aspects to ensure timely and quality deliverables.
• Experience with DAM/MLR tools.

DESIRABLE REQUIREMENTS:

• Knowledge of the regulatory environment in marketing to HCPs.
• Strong oral and written communication and project management skills.
• Highly collaborative, able to partner effectively with Agencies of choice.

COMPETENCIES:

• Ability to manage multiple complex processes simultaneously.
• Collaborative approach, working closely with stakeholders to meet their needs and deadlines.
• Capability to manage complexity, tasks, and interdependencies within timelines.
• Well organized and proactive to ensure progress according to plan.