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Content Adaptation Manager

Russell Tobin

Greater London

Remote

GBP 40,000 - 60,000

Full time

Today

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Job summary

A leading company in customer experience is seeking a Content Adaptation Manager fluent in Italian. This remote role involves managing content adaptations and ensuring compliance with local requirements. The ideal candidate will have strong project management skills and experience in content adaptation.

Qualifications

Experience with content adaptation work either in a creative agency or on the customer side.
Solid understanding of content quality aspects to drive Agency deliverables.

Responsibilities

Work with Agency on creative adaptation of centrally delivered assets.
Support adaptation of above market content to local label requirements.

Skills

Fluent in Italian

Marketing and content savvy

Project Management

Tools

DAM/MLR tools

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Content Adaptation Manager - Italian Speaking

Remote

6 Months

POSITION PURPOSE:

The company's ambition is to be a recognized leader in customer experience and engagement.
The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.

MAJOR ACCOUNTABILITIES:

Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions
Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization

MINIMUM REQUIREMENTS:

Needs to be Fluent in Italian
Marketing and content savvy, combined with strong Project Management skills to be able to manage multiple workflows at the same time
Experience with content adaptation work either in a creative agency or on the customer side
Solid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right quality
Experience with working with DAM/MLR tools

DESIRABLE REQUIREMENTS:

A firm understanding of the regulatory environment in marketing to HCPs
Demonstrated strong skills in oral and written communication, project management
Highly collaborative, ability to interact and partner with Agencies of choice

COMPETENCIES:

Able to manage multiple and complex processes at the same time
Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time
Able to manage complexity, tasks, and interdependencies within timelines
Well organized & proactive to make sure things progress according to the plan

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Science
Industries
Pharmaceutical Manufacturing

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