Contact Officer

Brackenberry Limited; Cardiff; On-site; GBP 19,000 - 25,000; Full time

Job summary

Brackenberry Limited in Cardiff is assisting with the appointment of a Contact Officer on a 3-month contract. The role involves working within the Family Gateway Team of Cardiff Council's FASPH to provide high-quality information, advice and coordinated referrals. DBS is required and immediate availability is preferred.

The officer will assess information, support families at the right level and build strong relationships with professionals and partner agencies to ensure timely, appropriate help.

Qualifications

• Experience working with babies, children, young people and families.
• Experience providing information, advice or support to individuals and families.
• Experience building effective working relationships with a diverse range of people and professional partners.
• Good understanding of the needs and wellbeing of children, young people and families.
• Experience using Microsoft packages and/or case management systems.

Responsibilities

• Provide information, advice and assistance to families, professionals and partner agencies.
• Manage and coordinate multiple referrals and ensure appropriate support is identified.
• Assess information received and identify the most appropriate level of support for families.
• Recognise when an individual or family may be at risk and seek appropriate advice and support.
• Build effective working relationships with families, professionals and partner agencies.
• Provide clear, accurate and appropriate information and advice.

Skills

Referral coordination

Relationship building

Information provision

Microsoft Office

Tools

Case management systems

Microsoft Office

Job description

We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Contact Officer, on a 3-month contract, highly likely to be extended at clients discretion.

Rate of Pay

£14.09 - £18.42 per hour

Summary

The Contact Officer will work as part of the Family Gateway Team within Cardiff Council's Family Advice & Support Protection Hub (FASPH), providing high-quality information, advice and assistance to families and professionals. The role involves managing and coordinating multiple referrals without carrying a caseload, ensuring families receive appropriate support at the right level and at the right time.

Responsibilities

• Provide information, advice and assistance to families, professionals and partner agencies.
• Manage and coordinate multiple referrals and ensure appropriate support is identified.
• Assess information received and identify the most appropriate level of support for families.
• Recognise when an individual or family may be at risk and seek appropriate advice and support.
• Build effective working relationships with families, professionals and partner agencies.
• Provide clear, accurate and appropriate information and advice.

Essentials

• Experience working with babies, children, young people and families.
• Experience of providing information, advice or support to individuals and families.
• Experience of building effective working relationships with a diverse range of people and professional partners.
• Good understanding of the needs and wellbeing of children, young people and families.
• Experience using Microsoft packages and/or case management systems.

Please note

• You should be available to work immediately or at short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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