Initial Contact Worker

Civic Recruitment Limited; London Borough of Bromley; On-site; GBP 20,000 - 28,000; Full time

Job summary

Civic Recruitment Limited is seeking an Initial Contact Worker for a 3-month contract to join the Adult Social Care team in Bromley. The role involves handling enquiries, providing information, and signposting to appropriate services, while ensuring safeguarding concerns are identified and escalated promptly.

Ideal candidates will have prior Adult Social Care experience, strong customer service and IT skills, and a solid understanding of safeguarding, Mental Capacity, and the Liquidlogic Adults'

Qualifications

• Experience working within Adult Social Care.
• Strong customer service and call-handling experience.
• Good understanding of safeguarding adults procedures.
• Knowledge of Mental Capacity principles and associated legislation.
• Experience gathering information and undertaking initial screening or triage.
• Strong communication and interpersonal skills.
• Good IT and record-keeping skills.
• Working knowledge of Liquidlogic Adults' System (LAS) is essential.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Manage incoming telephone calls, emails and Adult Social Care enquiries.
• Provide information, advice and signposting to service users and professionals.
• Gather information to identify care and support needs.
• Refer individuals for assessments where appropriate.
• Identify safeguarding concerns and escalate appropriately.
• Recognise urgent situations and mental capacity concerns.
• Work closely with Social Workers, Occupational Therapists and partner agencies.
• Maintain accurate case records and data systems.
• Update and manage information on Liquidlogic Adults' System (LAS).
• Support effective access to Adult Social Care services.
• Ensure enquiries are handled professionally and within service time-scales.
• Promote positive customer outcomes and service user experience.

Skills

Adult Social Care experience

Customer service

Safeguarding adults

Mental Capacity knowledge

Screening/triage

Communication skills

IT/record-keeping

Liquidlogic LAS knowledge

Job description

Bromley, United Kingdom | Posted on 14/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Months Contract with a Local Authority

Job Purpose

As an Initial Contact Worker , you will act as the first point of contact for adults, carers and professionals seeking support from Adult Social Care. You will provide information, advice, signposting and referrals, ensuring individuals receive the appropriate support and safeguarding concerns are identified and escalated promptly.

Key Duties/Accountabilities

• Manage incoming telephone calls, emails and Adult Social Care enquiries.
• Provide information, advice and signposting to service users and professionals.
• Gather information to identify care and support needs.
• Refer individuals for assessments where appropriate.
• Identify safeguarding concerns and escalate appropriately.
• Recognise urgent situations and mental capacity concerns.
• Work closely with Social Workers, Occupational Therapists and partner agencies.
• Maintain accurate case records and data systems.
• Update and manage information on Liquidlogic Adults' System (LAS).
• Support effective access to Adult Social Care services.
• Ensure enquiries are handled professionally and within service time‑scales.
• Promote positive customer outcomes and service user experience.

Essential Experience Required

• Experience working within Adult Social Care.
• Strong customer service and call-handling experience.
• Good understanding of safeguarding adults procedures.
• Knowledge of Mental Capacity principles and associated legislation.
• Experience gathering information and undertaking initial screening or triage.
• Strong communication and interpersonal skills.
• Good IT and record‑keeping skills.
• Working knowledge of Liquidlogic Adults' System (LAS) is essential.
• Ability to work effectively in a fast‑paced environment.

Additional Information to Note

• Minimum attendance of 2 days per week in the office is essential.
• We work on bi‑weekly payment schedule.