Receptionist/Clerical Officer

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 28,000; Part time

Job summary

Bristol NHS Foundation Trust is recruiting a part-time Receptionist/Clerical Officer (Band 2) for Radiology at Bristol Royal Infirmary. The role covers reception duties on arrival, patient queries, and liaison with wards and transport services.

The post requires clear communication, accuracy, and ability to work across sites as needed. Flexible working options may be discussed; NHS values are central to the team.

Qualifications

• Educated to GCSE grade C or above in English and Maths.
• Experience in patient-facing reception or clerical duties.
• Ability to handle difficult conversations and work under pressure.

Responsibilities

• Attend patients on arrival and verify details.
• Answer queries face-to-face and by phone, liaise with staff and transport as needed.
• Carry out clerical duties: filing, post, diary management and scanning notes.
• Keep waiting areas tidy and up-to-date with information.
• Support department during incidents and attend required meetings.

Skills

Interpersonal skills

Communication skills

NHS experience

PAS experience

GCSE English/Math

Education

GCSE English/Math C or equivalent

Job description

Main area Radiology Department Bristol Royal Infirmary Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday, Thursday and Friday 9 AM - 5 PM) Job ref 387-DT0534-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Children's Hospital Town Bristol Salary £25,272 pa pro rata Salary period Yearly Closing 20/09/2026 23:59

Receptionist/Clerical Officer

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.

The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.

Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.

You may be asked to work at one of our other sites across the Trust.

Main duties of the job

Interpersonal and communication skills

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

To keep waiting areas tidy and patient information materials up to date.

To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process).

Attend appropriate meetings as required by the role’s line manager.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West offers.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Confidence to handle difficult conversations with patients, relatives and carers.
• Excellent communication via telephone and Face to face
• Good organisational skills
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy

Skills and Abilities

• Dealing with the public
• Trust values: Respectful, Supportive, Innovative, Collaborative
• Initiative
• NHS experience
• PAS experience

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received.

Address People & Transformation Division

North Bristol NHS Trust

Southmead Hospital

BS10 5NB

Telephone [phone]