Contact Centre Team Leader

Motorway; Brighton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Private medical insurance via BUPA

Life assurance

Pension scheme

Enhanced family leave

24/7 Employee Assistance Programme

EV leasing scheme

Cycle to work scheme

Nursery salary sacrifice scheme

1 paid volunteering day a year

Job summary

Motorway, the UK's largest online car-selling platform, is seeking a Team Leader for its Brighton Seller Sales team. You will lead a 14-strong contact centre, coach the team, manage performance and use dashboards to drive improvements.

You will bring hands-on leadership, accountability and a passion for coaching to build a high-performance culture and raise the bar for future performance.

Qualifications

• Proven experience leading a sales team in a contact centre or fast-paced sales environment.
• Ability to coach regularly and drive skill development and accountability.
• Strong data literacy to use insights for decision making.

Responsibilities

• Own the day-to-day running of a high-performing sales team of up to 14 agents.
• Drive performance against KPIs and colleague development plans.
• Coach regularly to build capability and resilience.
• Use data and dashboards to manage trends and issues.
• Deliver 1-2-1s and performance reviews with real impact.
• Manage attendance, adherence and wellbeing fairly.
• Collaborate cross-functionally to improve business outcomes.
• Bring energy and creativity to motivate the team to results.
• Own issues and initiatives and drive improvements.
• Work as part of a broader management team.

Skills

Sales Team Leadership

Coaching mindset

Data-driven

Performance management

Contact centre experience

Tools

CRM software

Dashboards

Excel

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world's leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the Role

We're hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we're now ready to raise the bar. You'll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.

We're looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it's designed for someone who already has the fundamentals and is hungry for a bigger challenge. You'll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.

What You'll Be Doing

• Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents

• Drive individual and team performance against a range of KPIs

• Coach regularly and effectively to build skill, resilience and accountability

• Use data and dashboards to manage the team – spot trends, address issues, share insights

• Deliver 1-2-1s, performance reviews and development plans that have real impact

• Manage attendance, adherence and wellbeing in a fair, visible way

• Collaborate cross functionally to drive improved business outcomes

• Bring energy and creativity to drive motivation and results

• Take ownership of issues, initiatives and working practices

• Work as effectively and collaboratively part of a broader management team

About You

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment

• Comfortable leading from the front and holding people accountable

• Strong coaching mindset – knows how to build capability

• Resilient and action-oriented – works at pace and keeps things moving

• Good commercial understanding of how contact centre sales performance links to wider business goals

• A data-literate operator who can use insights to make better decisions

• Positive, driven, and able to influence others across teams

You'll Thrive Here If

• You want to make your mark on an established team

• You value ownership, autonomy and trust

• You believe that coaching is more than a buzzword

• You like being in the thick of it - making decisions, solving problems and leading from the front

• You want a role with clear potential to develop further

Interview Process

• Initial Screen – 30 minutes

• Hiring Manager Interview – 60 minutes

• Written task

Shift Pattern

Monday to Friday - 8:45am to 5:30pm

Benefits

We've got your back, in life's biggest moments and the everyday ones too.

• Competitive salary

• Equity scheme - we all share in Motorway's success

• 25 days holiday

• Sea-front office with bi-weekly massages and free snacks

• Private medical insurance via BUPA

• Life assurance

• Pension scheme (we contribute 5%)

• Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)

• 24/7 Employee Assistance Programme

• EV leasing scheme

• Cycle to work scheme

• Nursery salary sacrifice scheme

• 1 paid volunteering day a year

Find Jobs in United Kingdom on Arbeitnow