Contact Centre Executive - Mercedes Benz

TN United Kingdom; Essex; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking Contact Centre Executives who are passionate about delivering exceptional customer service. This role is vital for maintaining customer relationships and ensuring that each interaction is positive and productive. The ideal candidate will thrive in a collaborative environment, where they can showcase their communication skills and contribute to the team's success. With opportunities for career development and a supportive workplace culture, this position offers a chance to shine in the automotive service sector. Join us to make a difference and help customers feel valued.

Benefits

33 days annual leave

Leave purchase & sale scheme

Enhanced maternity, adoption, and paternity leave

Cycle-to-work scheme

Vehicle purchase schemes

Preferential rates on parts, service, and labor

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer-facing experience is highly valued for this role.

Responsibilities

• Handle inbound booking calls and deliver excellent customer service.
• Build and maintain valuable relationships with customers.

Skills

Communication Skills

Customer Service Experience

Microsoft Office Proficiency

Interpersonal Skills

Knowledge of Automotive Industry

Tools

ADP Autoline

Databases

Job description

The provided job description contains relevant information but needs better formatting and some content refinement for clarity and professionalism. Here is a refined version:

Client:

Jardine Motors Group

Location:

MB Contact Centre, Stratstone

Job Category:

Other

EU work permit required:

Yes

Job Reference:

83c8853f9a54

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Overview of role

Our Contact Centre Executives are vital to our business, often being the first point of contact for our customers. You will listen to their requirements, suggest products and services, and ensure each customer feels valued. We focus on delivering exceptional service, with our success relying on recruiting talented individuals who demonstrate integrity, passion, and ownership of customer and colleague needs in line with our values.

Duties, Responsibilities & Person Specification

• Handle inbound booking calls for service departments, delivering excellent customer service and maximizing profitability.
• Conduct outbound service, MOT, vehicle maintenance, and other aftersales-related booking calls.
• Perform follow-up calls for marketing campaigns as required.
• Build and maintain valuable relationships with customers to increase retention.
• Maintain the Central Dealer Management System (ADP Autoline) following company policies.

Desired Skills and Experience:

• Strong communication and interpersonal skills, with customer-facing experience.
• Proficiency in Microsoft Office and familiarity with databases is desirable.
• Knowledge of the automotive industry, especially vehicle servicing and maintenance, is advantageous.
• Ability to adhere to company and manufacturer policies and procedures.

Why Us?

We offer a collaborative, innovative environment where everyone can bring their whole self to work, enabling talent to shine. Joining Stratstone provides opportunities for career development, accountability, and delivering high service standards.

Benefits include:

• 33 days of annual leave (including bank holidays) plus your birthday off if it falls on a working day.
• Leave purchase & sale scheme and 2 paid charity days annually.
• Enhanced maternity, adoption, and paternity leave options.
• Cycle-to-work scheme.
• Vehicle purchase schemes and preferential rates on parts, service, and labor across Stratstone brands.