Service Manager

Stratstone; Sutton Coldfield; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Salary Sacrifice car

Volunteer day

Long service awards

Training and progression

Cycle to work

Employee discounts

Referral scheme

Job summary

Lithia UK is seeking a Service Manager with automotive aftersales experience to lead the workshop and parts department, drive profitability and maintain high customer service standards in a target-driven environment.

You will oversee warranty and repair work to manufacturer standards, manage budgets, pricing policies, risk and health and safety compliance, and develop a high-performing team. The role offers a competitive salary, bonus, company car, pension, life assurance and extensive holiday.

Qualifications

• Experience leading a team in a target-driven environment.
• Strong customer service focus and ability to drive customer retention.
• Proven background running a workshop or parts department.
• Strong business acumen and knowledge of consumer/vehicle legislation.

Responsibilities

• Ensure warranty and repair work adheres to manufacturer and company standards.
• Maximise efficiency and profitability for the Service department through labour, parts and materials, within budget.
• Manage accounts, budgets and costs for the whole department.
• Review pricing policies and ensure compliance with legislation.
• Lead the team, set targets and KPIs, to excel and overachieve.
• Ensure a safe working environment and adherence to health and safety regulations.
• Enhance customer service to achieve a high CSI score for the department.

Skills

Leadership

Target driven

Customer service

Budget management

Workshop management

Legislation knowledge

Job description

Competitive salary with bonus plus company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.

What does the role of a Service Manager involve?

• Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
• Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
• Management of accounts, budgets and costs for the whole department.
• Regular review of pricing policies and ensuring appropriate legislation is adhered to
• Leading the team, setting clear targets and KPIs, to excel and over achieve these
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
• Enhancing levels of customer service to achieve a high CSI score for the department

What do you need to succeed as a Service Manager?

• Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
• Passionate about providing exceptional levels of customer service to ensure customer retention
• Proven background in running a successful workshop or parts department.
• Strong business acumen
• Strong knowledge of consumer/vehicle legislation

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.