Contact Centre Coordinator

TN United Kingdom; Epsom; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Join a leading healthcare charity as a Contact Centre Coordinator, where your passion for customer service will shine. This role offers a dynamic and varied environment, allowing you to engage with customers through various channels. With a commitment to quality and wellbeing, you’ll be part of a team that prioritizes excellent service and a positive customer experience. Enjoy the flexibility of hybrid working while contributing to a healthier nation. Apply now to be part of a rewarding journey in healthcare!

Benefits

Gym Membership

Private Healthcare

Flexible Working Hours

Wellbeing Rewards

Qualifications

• Passionate about customer service and experienced in customer-facing roles.
• Ability to manage workload in a fast-paced environment.

Responsibilities

• Handle all customer contact via calls, emails, live chat, and social media.
• Ensure a seamless customer journey and deliver excellent service.

Skills

Verbal Communication

Customer Service

Problem-Solving

Time Management

Education

Good Standard of English

Job description

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Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.

As a Customer Service Coordinator, you will:

· Expertly handle all contact with our customers

· Make good use of a variety of channels, including calls, emails, live chat and social media

· Ensure the customer journey is always seamless

· Be part of an exciting, varied and dynamic environment

· Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)

· Deliver excellent customer service, every time.

· Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare – at Nuffield Health, we’ll take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.