Contact Centre Co-ordinator

Nuffield Health; Epsom; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a passionate Contact Centre Coordinator to join their friendly team in Epsom. This role offers a unique opportunity to excel in customer service, utilizing various communication channels to ensure a seamless experience for customers. With a focus on well-being, the company provides a hybrid working model, allowing flexibility between remote and on-site work. The ideal candidate will possess excellent verbal communication skills and a proactive attitude, contributing to a dynamic environment. If you are ready to make a difference in the healthcare sector, this is the perfect opportunity for you.

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Experience in a customer-facing role is essential.
• Ability to manage workload in a fast-paced environment.

Responsibilities

• Handle customer contact through various channels.
• Ensure a seamless customer journey.
• Deliver excellent customer service consistently.

Skills

Verbal Communication

Customer Service

Problem Solving

Time Management

Education

Good Standard of English

Job description

Contact Centre Coordinator
Epsom Support Centre | Service Centre | Permanent | Full Time
£24,531.00 per annum

37.5 hours per week

Onsite interview dates: Wednesday 7th & Friday 16th May 2025
Start date: Monday 16th June 2025

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

• Expertly handle all contact with our customers

• Make good use of a variety of channels, including calls, emails, live chat and social media

• Ensure the customer journey is always seamless

• Be part of an exciting, varied and dynamic environment

• Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)

• Deliver excellent customer service, every time.

• Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.