Call Centre Advisors

TN United Kingdom; Hertford; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Centre Advisor to provide exceptional customer service support. This role involves handling enquiries from various stakeholders, processing applications, and managing renewals. The ideal candidate will have strong customer service skills, a knack for problem-solving, and the ability to thrive in a fast-paced environment. With opportunities for learning and growth, this position is perfect for someone looking to advance their career in a supportive and dynamic team. Join a company that values your contributions and offers a range of benefits to enhance your work-life balance.

Benefits

Life Insurance

Learning and Qualification Opportunities

Casual Dress Code

Annual Leave Purchase Scheme

Company Pension

Qualifications

• Minimum of 3 years’ experience in a call centre environment.
• GCSEs in English and Maths or equivalent required.

Responsibilities

• Handle enquiries from Agents, Landlords, and Tenants via various channels.
• Process applications for membership and manage agent renewals.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Time Management

Microsoft Office

Team Player

Relationship-Building Skills

Call Centre Experience

Education

GCSEs (A-C) in English and Maths

Tools

In-House System

Microsoft Office

Job description

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Call Centre Advisor

OA is looking for a Call Centre Advisor to join our client's dynamic and growing team.

The candidate is expected to provide customer service support for Scheme Members and handle enquiries from Landlords and Letting/Management Agencies regarding the Scheme.

Location:

Borehamwood

Hours:

40 hours per week on a shift basis.

Salary:

Up to £26,000 – depending on experience

Call Centre Advisor – Benefits:

• Life insurance
• Learning and qualification opportunities
• Casual dress code
• Annual leave purchase scheme
• Company pension

Key Responsibilities:

• Handle enquiries from Agents, Landlords, Tenants, and interested parties via phone, email, Live Chat, and post, meeting performance and quality targets.
• Process applications for membership, deposit protection, and un-protection using the in-house system.
• Manage agent renewals, compliance, and credit control.
• Resolve payment and invoicing issues.
• Support the Membership Division with renewals, processing, data entry, and calls as needed.
• Cross-sell Group brand products during interactions.

Skills and Experience:

• GCSEs (A-C) in English and Maths or equivalent.
• Strong customer service skills and clear communication.
• Minimum of 3 years’ experience working in a call centre environment, making 80-100 calls a day.
• High attention to detail and quality standards.
• Basic knowledge of Scheme Rules (training provided).
• Team player with good relationship-building skills.
• Proficient in Microsoft Office and quick to learn new systems.
• Problem-solving skills and effective time management.
• Experience in property, insurance, or financial services is a plus.

If you have strong customer service skills, experience working in a call centre environment, and are looking to join a company that supports growth opportunities, we encourage you to apply.