Contact Centre Co-ordinator

TN United Kingdom; Epsom; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Contact Centre Coordinator to join their friendly team. This role offers a dynamic environment where you'll expertly manage customer interactions through calls, emails, and live chat. With a commitment to providing excellent service, you'll thrive in a hybrid working model, balancing remote and on-site work. Enjoy a comprehensive benefits package designed to support your health and wellbeing, including free gym membership and health assessments. If you're ready to make a difference in customer service, this is the opportunity for you!

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Strong experience in a customer-facing role.
• Excellent verbal communication skills.

Responsibilities

• Handle all contact with customers across various channels.
• Ensure a seamless customer journey and deliver excellent service.

Skills

Customer Service

Verbal Communication

Problem Solving

Time Management

Education

Good Standard of English

Job description

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37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

1. Expertly handle all contact with our customers
2. Make good use of a variety of channels, including calls, emails, live chat and social media
3. Ensure the customer journey is always seamless
4. Be part of an exciting, varied and dynamic environment
5. Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
6. Deliver excellent customer service, every time.
7. Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.