Consumer Sales Consultant

SG Fleet AU; Hampton in Arden; On-site; GBP 18,000 - 28,000; Full time

Job summary

SG Fleet AU in the United Kingdom is seeking a proactive Sales Assistant to join the Consumer team, handling inbound calls and emails, assisting customers with quoting and sales queries, and following up opportunities to drive B2C targets.

The role emphasizes compliant sales processes, regular reporting, and maintaining customer and dealer relationships. You will prioritise workload to meet deadlines and adapt to changing customer needs while using Dynamics and Miles to track activity.

Qualifications

• Experience of direct contact with customers.
• Self-motivated with a compliant but hard-working approach to sales targets.
• GCSEs or equivalent indicating oral & written communication.
• GCSE in Maths or equivalent numeracy qualification.
• Computer literate.
• Ability to work independently AND contribute to a team performance.
• High level of accuracy in all work produced.

Responsibilities

• Contribute to growth of the Consumer fleet by retaining existing business and winning new business.
• Advising and guiding drivers through the sales process particularly the technicalities of salary sacrifice.
• Utilise tools available and existing sales skills to win the business, having a compliant but hard-working approach to following up customers and responding to their requirements.
• Meet and exceed sales and activity based B2C targets.
• Build relationships with the dealer network to ensure better access to stock cars, bigger one-off discounts where required to win deals and better support where there are any issues.
• Prioritisations of workload to ensure all deadlines are met.
• Maintain databases – Dynamics, Miles and other systems used by the business.

Skills

Customer contact

Sales targets

Salary sacrifice

Regulatory compliance

Computer literacy

Teamwork

Education

GCSE Level 2

Tools

Dynamics

Miles

Job description

Job Description

Role Purpose

To work as a member of the Consumer team, primarily performing activities relating to sales, including but not limited to, answering inbound calls and emails to the sales line/inbox, assisting customers with quoting and sales related queries, follow up sales opportunities, follow sales process to ensure regulatory compliance, assisting with reporting and hitting and exceeding B2C sales targets.

Key Accountabilities

• Contribute to the growth of the Consumer fleet by retaining existing business and winning new business
• Advising and guiding drivers through the sales process particularly the technicalities of salary sacrifice
• Utilise tools available and existing sales skills to win the business, having a compliant but hard-working approach to following up customers and responding to their requirements
• Meet and exceed sales and activity based B2C targets
• Build relationships with the dealer network to ensure better access to stock cars, bigger one-off discounts where required to win deals and better support where there are any issues
• Where appropriate, identify process improvement opportunities and raise to Management– working together with other stakeholders to design and implement any changes
• Assist with customer reporting and data analysis as required, predominantly for internal reporting purposes
• Prioritisations of workload to ensure all deadlines are met
• Having a flexible approach to working hours in order to meet customer requirements
• Maintain databases – Dynamics, Miles and other systems used by the business
• To develop an appropriate level of knowledge of our industry and marketplace
• Support wider team objectives by assisting service team, management and other stakeholders where required
• Adherence to and proactive engagement with regulatory requirements

Profile Requirements

The following describes the qualifications, experience, knowledge, skills and personal attributes required to successfully undertake this role:

QUALIFICATIONS

• GCSE – level 2

EXPERIENCE AND SKILLS

Essential

• Experience of direct contact with customers
• High degree of self-motivation with a compliant but hard working approach to achieving sales targets
• GCSE’s or equivalent indicating competency in oral & written communication
• GCSE in Maths or equivalent numeracy qualification
• Computer literate
• Ability to work independently AND contribute to a team performance
• High level of accuracy in all work produced

Desirable

• Previous sales experience
• An understanding of salary sacrifice
• High degree of computer literacy
• Strong organisational skills
• Attention to detail
• Ability to problem solve

PERSONAL ATTRIBUTES

• Creates teamwork, is flexible and maintains an organised, open, and approachable working style
• Actively creates useful internal, external, and cross-functional relationships
• Critically analyses information and solves problems, demonstrating resourcefulness, perseverance, and accountability
• Communicates professionally and thinks/plans ahead
• Strives for process consistency and service improvements
• A collaborative and engaging working style
• Ability to work autonomously and demonstrate proactivity
• Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and strong attention to detail and ability to embrace change