Sales Executive

Snows Group; Basingstoke; Sur place; GBP 40 000 - 55 000; Plein temps

Résumé du poste

Snows Group in Basingstoke is seeking a Sales Executive to join our Citroen & Leap dealership. You will identify prospects, understand customer needs, present options, test drive experiences, and help guide them to the best product and sale.

You will maintain showroom standards, handle part-exchanges, upsell accessories, and coordinate with Sales Admin to ensure smooth delivery and handover. A full clean driving licence and fluent English are essential.

Qualifications

• Fluent written and spoken English.
• PC, Microsoft, web literate.
• Full, clean driving licence.

Responsabilités

• Talks and listens to customers to build rapport and understand requirements.
• Demonstrates suitable options and encourages test drives.
• Handles part exchange approvals and quotes for paint/repair work.
• Quotes on accessories and additional product options.
• Seals the sale price and discusses payment/finance with the customer.
• Adheres to Treating Customers Fairly guidelines and FCA requirements.
• Coordinates with Sales Administration on delivery, handover and records.
• Keeps showroom tidy and compliant with safety policies.
• Maintains customer relationships and follow-ups for future business.
• Plans daily selling activity and generates new business from prospects.

Connaissances

Fluent English

PC & Microsoft

Full driving licence

Description du poste

Location Citroen & Leap Basingstoke Region Basingstoke Category Citroen - Basingstoke (SCb)
(Sales) Vacancy Type Permanent/Full Time Salary £40,000 - £55,000 OTE Competitive Salary (Uncapped) Job Summary

Sales Executive Role & Purpose

The Sales Executive is a member of the Sales Team and will report to the Sales Manager. The Sales Executive will Identify and develop prospects, working with individual customers to understand their needs, to guide them towards the most appropriate product, and agree the sale.

At Snows… Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.

Responsibilities

• Talks and listens to customers to build rapport and understand their requirements and qualifies own understanding through discussion and gauging customers reactions.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drives.
• Appraises the customer’s part exchange vehicle checking documentation and obtaining quotes for any paint or repair work, agreeing a purchase price with the Sales Manager.
• Reviews accessories and additional product options with the customer.
• Agrees the sale price in an open and friendly manner.
• Agrees the payment method and any finance arrangements with the customer direct, working within company guidelines.
• Consistently complies with Snows Group’s Treating Customers Fairly process to ensure each customer is given the same opportunity to consider which products are appropriate for them.
• Uses the TCF process to assist the Group in meeting its obligations under the Financial Conduct Authority’s guidelines.
• Positively participates in training and development opportunities to assist the Group in achieving its aims and objectives
• Liaises with Sales Administration to ensure product availability fits with customer's expectations, places the order, updates customer records and schedules any complementary Services/additional work to be completed on the vehicle.
• Works with Sales Administration to confirm delivery date, notify the customer of any changes to the original schedule and arrange the handover.
• Ensures that each delivery is followed up with a personal call to check the customer is happy. Maintains contact with customers to build relationships and future business.
• Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.
• Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist e.g., fleet sales.
• Maintains the showroom environment and displays to agreed guidelines, including the presentation of used car point of sale data.
• It is the responsibility of the Sales Executive to ensure that their immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others.
• Protective clothing and equipment supplied by the Company will be worn or used as and when appropriate.
• Handling of waste products and hazardous materials must be carried out as per company policies and C.O.S.H.H. regulations.
• The Sales Executive may also be asked from time to time to carry out other tasks not outlined above. Such tasks shall be reasonable and commensurate with the ability of the colleague.

Skills & Competencies

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Ability to work to tight deadlines to achieve the business needs.
• Able to react positively to organisational and market changes.

Essential & Desirable Skills & Qualifications

Essential:

• Fluent written and spoken English.
• PC, Microsoft, web literate.
• Full, clean driving licence.

Desirable:

• Proven track record of Sales
• Proven track record of F & I

Team Values

• Honesty We provide open and honest guidance with all our customers, both internal and external.
• Integrity We act with integrity, trust, and responsibility in everything that we do.
• Respect for People We are ambassadors for all our customers in promoting good working practices.