Consumer Relations Coordinator

Premier Foods; High Wycombe; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension & life assurance

Sharesave scheme

Learning & development

Employee discount

Job summary

Premier Foods is seeking a proactive Consumer Relations Coordinator to join our Central Technical team on a maternity cover contract. You will support the consumer care function, work with outsourced teams, and ensure enquiries and escalations are managed effectively.

Key responsibilities include administrative support, handling escalations, reporting, and collaborating with internal stakeholders to drive service improvements.

Qualifications

• Previous consumer care or customer relations experience.
• Strong Microsoft Excel and Word skills.
• Excellent organisational and communication skills.
• Ability to analyse and interpret data, producing clear reports.
• Food manufacturing experience.
• Knowledge of allergens and food safety considerations.

Responsibilities

• Provide admin support to the consumer care team including vouchers, invoices and system monitoring.
• Support the resolution of consumer escalations with guidance on complex cases.
• Handle escalated consumer calls and emails when standard processes fail.
• Produce and deliver accurate consumer care reporting for manufacturing sites, R&D and stakeholders.
• Provide cover for other Consumer Relations Coordinators during absences.
• Support key consumer care and supplier assurance projects.
• Build relationships with internal and external stakeholders to ensure excellent service delivery and continuous improvement.

Skills

Consumer care experience

Data analysis

Microsoft Excel

Microsoft Word

Organisational skills

Communication skills

Food manufacturing knowledge

Allergens awareness

Tools

Excel

Word

Job description

Join Premier Foods — where people, brands and purpose come together.

At Premier Foods, we're proud to be the home of some of the UK's most loved food brands. Behind every product is a commitment to quality, safety and putting our consumers first. We're looking for a proactive and organised Consumer Relations Coordinator to join our Central Technical team on a maternity cover contract.

This is a fantastic opportunity for someone with consumer care experience who enjoys problem-solving, working with data, and collaborating with a wide range of stakeholders to deliver excellent service and insights across the business.

What you'll be doing?

As Consumer Relations Coordinator, you'll play a key role in supporting the smooth operation of our consumer care function. You'll work closely with our outsourced consumer care team, internal stakeholders and technical teams to ensure consumer enquiries and escalations are managed effectively.

Key responsibilities include:

• Providing administrative support to the consumer care team, including voucher management, BACS requests, invoice administration and system monitoring.
• Supporting the resolution of consumer escalations, providing guidance and expertise on more complex cases.
• Handling escalated consumer calls and emails when matters cannot be resolved through standard processes.
• Producing and delivering accurate consumer care reporting for manufacturing sites, R&D teams and wider business stakeholders.
• Providing cover for other Consumer Relations Coordinators during periods of absence.
• Supporting key consumer care and supplier assurance projects as required.
• Building strong relationships with internal and external stakeholders to ensure excellent service delivery and continuous improvement.

What we need from you?

You'll be highly organised, detail-oriented and comfortable managing multiple priorities in a fast-paced environment.

• Previous consumer care or customer relations experience.
• Strong Microsoft Excel and Word skills.
• Excellent organisational and communication skills.
• Ability to analyse and interpret data, producing clear and meaningful reports.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work independently whilst collaborating effectively with others.
• Food manufacturing experience.
• Knowledge of allergens and food safety considerations.

What we offer you in return?

• Up to 7.5% pensionand life assurance
• Sharesave scheme and the option to purchase additional holiday
• Extensive learning and development opportunities
• Access to a wide employee discount scheme

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.