Consumer Insight Director (Usage)

Worldpanel; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days holidays plus your birthday

Flexible hybrid working

Employee Assistance Programme

Private Medical & Dental Insurance

Life Assurance & Income Protection

Cycle to Work Scheme

Job summary

Worldpanel by Numerator invites an experienced Consumer Insight Director to lead the Usage team across a range of clients, including Kraft Heinz and Greencore. You will manage a portfolio, present to clients, and develop strategies to deliver growth.

You will collaborate with the Senior Insight Director and Business Unit Director, drive commercial targets, and mentor a growing team with a focus on high-quality insights and client service.

Qualifications

• Proven experience in consumer insights or market research roles (agency or client side).
• Strong understanding of applying panel methodologies to business questions.
• Ability to build and maintain excellent client relationships and inspire trust.

Responsibilities

• Lead the Usage team and set strategic vision with the Director.
• Maintain and grow relationships with leading branded and PL supplier clients.
• Present to clients and write proposals to convert revenue opportunities.

Skills

Consumer insights

Market research

Client relationships

Team leadership

Data analysis

Presentations

Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Consumer Insight Director

Role Type: Permanent

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel By Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Overview

We have a fantastic opportunity for an existing or aspiring Consumer Insight Director to lead a team in the Usage team. You will be leading a team across an exciting mix of clients including Kraft Heinz and Greencore. The Usage team has seen many years of strong growth and have ambitious plans to keep driving growth in this exciting area.

This role will give the right candidate autonomy to run the team the way they want, demonstrating great client and team management skills and creating a plan to deliver against our commercial targets. The role will give you the chance to manage your own portfolio of clients whilst working closely with a Business Unit Director & Senior Insight Director and supportive team. You will be presenting to clients, building relationships with a range of contacts from insight teams to marketing and sales directors, as well as writing proposals and converting revenue opportunities and helping set the agenda and plan for the development of the area.

The successful candidate will take ownership for the commercial performance of the area and work closely with the SID and BUD to drive the growth and direction of the wider team. This is an excellent role for a driven individual where you will become an expert in your categories, work closely with clients and help to continue the current strong performance of the team.

Role Description (What You Will Be Doing)

• Team: Working with your Director to set the strategic vision for a small team. Leading by example with high-level commercial performance and data analysis.
• Partnership: Continuing the successful client relationship with leading branded and PL supplier clients.
• Challenge and Inspire Clients: Act as the senior contact on all accounts - setting an example to the team by contributing to client relationships, ensuring the highest level of client servicing and account planning to build senior networks across our client base.
• Elevating Insight: Producing and presenting high quality insight beyond just your client base. Deliver credible presentations to senior audiences using consumer data to drive true consumer insight.
• Service development & Innovation / Data quality: Contributing ideas for improving our service, highlighting any areas of concern to relevant operations teams, communicating to clients as necessary.

What You'll Bring to Numerator

Role Requirements & Capabilities (The Skills And Experience Required)

• Proven experience in consumer insights or market research roles (either in agency or client side).
• A strong understanding of how to apply panel methodologies to business questions.
• Able to build and maintain fantastic client relationships, inspiring trust and confidence.
• A proven track record of managing and motivating a successful team.
• Strong analytical skills with the ability to put together insightful and impactful presentations, and support others in doing so.
• Confident and experienced presenter who is able to present to large groups of people.
• Good attention to detail, strong organisation and time management skills.
• Willing to embrace, drive and suggest change.

Worldpanel Benefits

• 25 days holidays plus your birthday off!
• Option of flexible hybrid working
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Life Assurance & Income Protection
• Cycle to Work Scheme

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.