Consumer Insight Director (Usage)

Numerator / Market Track, LLC; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days holidays

Hybrid working

Employee Assistance Programme

Private Medical & Dental Insurance

Eyecare Vouchers

Life Assurance & Income Protection

Cycle to Work Scheme

Job summary

Worldpanel by Numerator is seeking a Consumer Insight Director to lead a small, high‑impact Usage team in London. You will oversee client portfolios, deliver strategic insights, and build relationships with senior clients across Kraft Heinz and Greencore, guiding the area’s growth with autonomy and senior leadership support.

You will present high‑quality consumer insight to senior audiences, guide service development, and support revenue opportunities while aligning with the BUD and SID to scale

Qualifications

• Proven experience in consumer insights or market research roles (agency or client side).
• Strong understanding of how to apply panel methodologies to business questions.
• Ability to build and maintain excellent client relationships, inspiring trust.
• Proven track record of managing and motivating a successful team.

Responsibilities

• Lead a team across client portfolio with strategic commercial vision.
• Present to clients and senior teams, shaping business opportunities.
• Develop proposals, write revenue-driving plans, and drive account planning.

Skills

Consumer insights

Panel methodologies

Client relationships

Team leadership

Analytical skills

Presentation skills

Time management

Change management

Job description

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Consumer Insight Director

Office location: London, Mainframe (Hybrid)

Role Type: Permanent

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Overview

We have a fantastic opportunity for an existing or aspiring Consumer Insight Director to lead a team in the Usage team. You will be leading a team across an exciting mix of clients including Kraft Heinz and Greencore. The Usage team has seen many years of strong growth and have ambitious plans to keep driving growth in this exciting area.

This role will give the right candidate autonomy to run the team the way they want, demonstrating great client and team management skills and creating a plan to deliver against our commercial targets. The role will give you the chance to manage your own portfolio of clients whilst working closely with a Business Unit Director & Senior Insight Director and supportive team. You will be presenting to clients, building relationships with a range of contacts from insight teams to marketing and sales directors, as well as writing proposals and converting revenue opportunities and helping set the agenda and plan for the development of the area.

The successful candidate will take ownership for the commercial performance of the area and work closely with the SID and BUD to drive the growth and direction of the wider team. This is an excellent role for a driven individual where you will become an expert in your categories, work closely with clients and help to continue the current strong performance of the team.

Role Description (What you will be doing)

• Team: Working with your Director to set the strategic vision for a small team. Leading by example with high-level commercial performance and data analysis.
• Partnership: Continuing the successful client relationship with leading branded and PL supplier clients.
• Challenge and Inspire Clients: Act as the senior contact on all accounts – setting an example to the team by contributing to client relationships, ensuring the highest level of client servicing and account planning to build senior networks across our client base.
• Elevating Insight: Producing and presenting high quality insight beyond just your client base. Deliver credible presentations to senior audiences using consumer data to drive true consumer insight.
• Service development & Innovation / Data quality: Contributing ideas for improving our service, highlighting any areas of concern to relevant operations teams, communicating to clients as necessary.

Role Requirements & Capabilities (The skills and experience required)

• Proven experience in consumer insights or market research roles (either in agency or client side).
• A strong understanding of how to apply panel methodologies to business questions.
• Able to build and maintain fantastic client relationships, inspiring trust and confidence.
• A proven track record of managing and motivating a successful team.
• Strong analytical skills with the ability to put together insightful and impactful presentations, and support others in doing so.
• Confident and experienced presenter who is able to present to large groups of people.
• Good attention to detail, strong organisation and time management skills.
• Willing to embrace, drive and suggest change.

WORLDPANEL BENEFITS

• 25 days holidays plus your birthday off!
• Option of flexible hybrid working
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Eyecare Vouchers
• Life Assurance & Income Protection
• Cycle to Work Scheme

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

There is strength in numbers - We are the Numerati

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.

Location: London, England, UK
Req#: 611157