Client Executive (Retail)

Numerator; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Numerator is reinventing the market research industry with a focus on consumer behaviour insights for major retailers. In the Grocery Retail team, you’ll manage day-to-day client relationships and help grow account partnerships through practical, data-driven insights.

You will translate complex data into clear narratives, working closely with cross-functional teams to deliver outstanding service and business impact for high-profile clients.

Qualifications

• Experience in day-to-day client management within a small team.
• Ability to translate data into practical, insight-led recommendations.
• Strong collaboration skills across the business to deliver service excellence.
• Comfort with leading client conversations and developing account strategies.
• Interest in consumer/shopper behaviour and FMCG insights.

Responsibilities

• Manage day-to-day client relationships and develop relationships across the clients business.
• Grow and advance how clients work with us by providing practical insights.
• Collaborate with the team and other areas to deliver outstanding client service.
• Use data to tell compelling, insight-led stories that answer business questions.
• Identify leads and support revenue growth by maintaining strong client relationships.

Skills

Client management

Relationship building

Data storytelling

Cross-functional collaboration

Commercial mindset

Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Our Grocery Retail team work with many of the biggest retailers in the industry. As part of a team supporting one of those retailers, you’ll have the opportunity to gain a deep understanding of the fast-paced world of retail whilst making use of the full suite of Worldpanel capabilities to deliver against their needs. As well as learning from your immediate team you will benefit from being part of a supportive team of retail experts working together to identify the big stories in FMCG. In this role, the successful candidate will also need to commit to on-sites with our client in Bradford twice a week.

The Retail team is the source of much of the thought leadership for our UK business, so this role also opens up the opportunity to be a key part of this effort. If you’re looking to stretch your insight skills, develop your industry knowledge and work with some high profile clients this could be the role for you.

Key Outcomes: What does success look like?

• Clients: Day to day client management,working in a small team to develop relationships across the clients business.


• Account Development: Grow & advance how clients work with us, giving them practical insights and the confidence that we are the right partner for their needs.


• Collaboration: Work closely with the team as well as other areas across the business to deliver outstanding service to the client.


• Insight: Use our data to tell compelling insight-led stories based on business questions, demonstrating your knowledge and expertise of our services.


• Revenue: You will have a Commercial target and work with your team to identify leads, by finding and developing conversations, maintaining strong client relationships and being close to their key business questions.

Key Capabilities:

• A passion for understanding consumer/shopper behaviour.


• Confidence in extracting & translating data sets into inspiring insights for clients, preparing and delivering presentations of a high visual, verbal & written standard.


• Ability to establish and nurture relationships with clients.


• Commercial & curious mentality with the ability to answer client’s big questions and unafraid to have a point of view.


• Keen to develop knowledge and be seen as an expert, talking articulately about the industry and client challenges to connect with client needs.


• You have an interest in new technologies and in the power of consumer data and insights.

What You'll Bring to Numerator

Our Grocery Retail team work with many of the biggest retailers in the industry. As part of a team supporting one of those retailers, you’ll have the opportunity to gain a deep understanding of the fast-paced world of retail whilst making use of the full suite of Worldpanel capabilities to deliver against their needs. As well as learning from your immediate team you will benefit from being part of a supportive team of retail experts working together to identify the big stories in FMCG. In this role, the successful candidate will also need to commit to on-sites with our client in Bradford twice a week.

The Retail team is the source of much of the thought leadership for our UK business, so this role also opens up the opportunity to be a key part of this effort. If you’re looking to stretch your insight skills, develop your industry knowledge and work with some high profile clients this could be the role for you.