Consumer Insight Director (C&B)

Worldpanel; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days holidays

Flexible hybrid working

Employee Assistance Programme

Private Medical & Dental Insurance

Eyecare Vouchers

Life Assurance & Income Protection

Cycle to Work Scheme

Job summary

Worldpanel in London is seeking an experienced Consumer Insights or Market Research Director to lead the Chilled & Bakery sub-team. You will work with the senior leadership to set strategy, oversee a team of three, and drive growth across major grocery and FMCG clients.

You will develop thought leadership, guide client relationships, and contribute to new business initiatives. The role offers a flexible hybrid working arrangement and opportunities to shape market intelligence for top brands.

Qualifications

• Proven experience in consumer insights or market research roles.
• Excellent client relationship skills with a track record of influencing senior stakeholders.
• Strong commercial awareness and ability to spot sales opportunities.
• Experience in leading and developing a small team.
• Ability to produce insightful, data-driven presentations for senior audiences.
• Confident presenter with strong organisation and time management.

Responsibilities

• Lead a small team and set the strategic vision, modelling strong commercial performance and data analysis.
• Manage a portfolio of major grocery, retail and FMCG clients.
• Drive new business by coordinating with the in-house team and engaging key prospects.
• Maintain senior client relationships and lead account planning to expand networks.
• Create and present high-quality shopper insights to senior stakeholders.
• Contribute ideas to service development and data quality improvements.

Skills

Client relationship management

Team leadership

Strategic thinking

Data analysis & presentation

Business development

Communication skills

Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today's market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Consumer Insight Director

Office location: London, Mainframe (Hybrid)

Role Type: Permanent

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel By Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Overview

We have a fantastic opportunity for an experienced Consumer Insights or Market Research Manager to lead a sub-team in the Worldpanel Chilled & Bakery division. With responsibility for a varied and established mix of clients, there is a huge opportunity for development. The Chilled & Bakery team has seen many years of strong growth, and we have bold plans to keep driving growth in this space.

Working alongside the senior leadership team, you will set the strategic objectives for a team of 3 and have the opportunity to build thought leadership pieces to elevate our position in the industry. All of these elements coupled with driving and supporting our new business function will help you to drive the success of our team now and in the future.

Role Description (What You Will Be Doing)

• Team: Working with your Director to set the strategic vision for a small team. Leading by example with high-level commercial performance and data analysis.
• Revenue: Managing a portfolio of some of our biggest and most strategically important clients across grocery, retail and FMCG.
• New Business: Lead the relationship with our in-house new business team, identifying key prospects, generating engagement across the team and having an individual impact on the success of a hugely important part of our growth strategy
• Challenge and Inspire Clients: Act as the senior contact on all accounts - setting an example to the team by contributing to client relationships, ensuring the highest level of client servicing and account planning to build senior networks across our client base.
• Elevating Insight: Producing and presenting high quality insight beyond just your client base. Deliver credible presentations to senior audiences using shopper and consumer data to drive true consumer insight.
• Service development & Innovation / Data quality: Contributing ideas for improving our service, highlighting any areas of concern to relevant operations teams, communicating to clients as necessary.

pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Role Requirements & Capabilities (The Skills And Experience Required)

• Proven experience in consumer insights or market research roles (either in agency or client side).
• Able to build and maintain fantastic client relationships, inspiring trust and confidence.
• Commercially strong and able to spot sales opportunities and convert them.
• A proven track record of managing and motivating a successful team.
• Strong analytical skills with the ability to put together insightful and impactful presentations, and support others in doing so.
• Confident and experienced presenter who is able to present to large groups of people.
• Good attention to detail, strong organisation and time management skills.
• Willing to embrace, drive and suggest change.

Worldpanel Benefits

• 25 days holidays
• Option of flexible hybrid working
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Eyecare Vouchers
• Life Assurance & Income Protection
• Cycle to Work Scheme

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent