Consumer Care and Engagement Coordinator - Spanish & English

Konecta Digital and SL&E Team for Coca-Cola; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic consumer support firm is seeking a Customer Support Specialist to work with Coca-Cola. This full-time, hybrid position based in London requires fluency in Spanish and English, initial experience in customer support or community management. Ideal candidates will provide top-tier support, collaborating closely with teams to assist consumers with inquiries. Join this innovative firm to kickstart your career in a supportive environment.

Qualifications

• Initial customer support experience or community management is preferred.
• Strong interest in client relations and service excellence.
• Enthusiastic learners committed to advancing customer support skills.

Responsibilities

• Act as the voice of Coca-Cola, addressing consumer inquiries.
• Provide exceptional customer support through various channels.
• Collaborate with the team to resolve issues and improve services.
• Foster a collaborative environment focused on customer excellence.

Skills

Effective communication

Customer support proficiency

Team collaboration

Detail-oriented

Fluent in Spanish

Fluent in English

Education

Degree in Business, Communications, or related field

Tools

Sprinklr

Job description

Overview

Location: London

Languages: English (fluent) and Spanish (fluent)

Contract: 6 to 12 month fixed-term contract, Hybrid

Working hours: 8 hour day, 5 days a week, between 09:00-17:00

Join the dynamic field of community management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European-wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a Full-time Hybrid position, and you must have some initial customer support experience and/or community management and speak fluently Spanish and English.

This role is Hybrid, with 2/3 days in our office near South Quay/Canary Wharf.

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, phone, email (mostly), and social media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is answering customer questions and requests online. This team works agile with one of the best work cultures and environments offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

• Professionals with a degree in Business, Communications, or a related field.
• A first experience as a customer support specialist or in Social Media/Community Management with a strong interest in client relations and service excellence.
• Effective communicators adept at understanding and resolving customer issues.
• Team players who thrive in collaborative environments.
• Detail-oriented individuals excelling in fast-paced, service-driven settings.
• Enthusiastic learners committed to advancing their customer support skills.
• Proficiency in customer support tools and software such as Sprinklr is highly valued.
• Fluent level of Spanish and English is essential.

Your Role:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. This is NOT a sales job; you will answer consumer questions and requests regarding a variety of topics.
• Provide exceptional customer support to clients through various channels (mainly email or online messages).
• Collaborate with the customer support team to resolve issues and improve service.
• Assist in identifying and implementing service improvement initiatives.
• Foster a collaborative team environment focused on excellence in customer interactions.
• Support in documenting and presenting customer support strategies and outcomes.

Konecta Customer Support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

We are an equal opportunity employer and welcome applications from all backgrounds.

Join us and start your journey with us today!