Consultant, Business Operations

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Chief Operations Officer (COO) to drive operational excellence through data insights and analytics. In this pivotal role, you will analyze performance data, recommend process improvements, and automate reporting to enhance customer experience. Your expertise in data science, particularly in AI and machine learning, will empower informed decision-making across operations. Join a forward-thinking company that values diversity and innovation, and contribute to impactful projects that shape the future of operations. If you're passionate about leveraging data to drive change, this opportunity is perfect for you.

Qualifications

• Expertise in data science with hands-on experience in AI/ML and predictive analysis.
• Proficient in Python and SQL, with advanced Excel skills.

Responsibilities

• Deliver operational performance data insights and recommendations for improvement.
• Automate reporting requirements and provide data insights for projects.

Skills

Data Science

Python

SQL

AI/ML

Power BI

Qlik Sense

VBA/VBS

Excel

Education

Bachelor's in Quantitative Field

Master's in Relevant Field

Tools

scikit-learn

Keras

TensorFlow

PyTorch

Job description

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Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information.

Function : Chief Operations Office (COO)
Report to : Head, Analytics & Management Information

Role Purpose

Provide operational performance data insights and analysis by delivering timely inputs and recommendations for improvement in business processes and customer experience.

Key Accountabilities

• Recommend process/system changes based on data analytics.
• Communicate with stakeholders across operations to understand their requirements and provide data analysis accordingly.
• Provide data insights for different projects to enable informed decisions.
• Deliver customer-specific reports and analysis for Ops SMT review meetings with customers.
• Automate daily reporting requirements through BO and deliver on time with quality.
• Increase the proportion of tickets raised through Colt Online.
• Deliver customer segmentation within network operations.

Skills & Experience :

• Individual contributor with expertise and hands-on experience in data science (AI/ML/predictive analysis/Gen AI), Python, SQL.
• Experience with scikit-learn, Keras, TensorFlow, or PyTorch.
• Excellent knowledge of SQL (complex queries).
• Proficiency in Qlik Sense / Power BI.
• Good knowledge of VBA/VBS coding.
• Advanced Excel skills (formulas, data connections, pivot tables, charts, etc.).
• High aptitude and logical thinking skills.
• Ability to identify automation opportunities.

Education

A bachelor’s or master’s degree in a quantitative or relevant field.

Job ID: 34667

Job Location: India (Gurugram/Bangalore), Europe

Additional details about Colt and working culture are included, emphasizing diversity and inclusion.