Business Operations Leader (Awarding Body / EPAO)

Versende Ltd; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Business Operations Leader to drive growth in their apprenticeship assessment offerings. This pivotal role involves translating strategic goals into actionable plans, managing high-value partnerships, and ensuring operational excellence. You will collaborate closely with senior leadership to enhance service delivery and compliance while championing process improvements and technology adoption. Join a passionate team dedicated to making a significant impact in the education landscape and be part of an ambitious journey towards excellence.

Qualifications

• 5+ years in a senior role at an Awarding Organisation.
• Strong project/programme management capabilities.

Responsibilities

• Lead and manage high-value provider partnerships.
• Translate strategy into operational delivery.

Skills

Leadership Skills

Stakeholder Management

Project Management

Operational Excellence

Strategic Planning

Education

Senior-level experience in an EPAO or Awarding Organisation

Tools

Project Management Software

Regulatory Compliance Tools

Job description

Job Description

Business Operations Leader (Awarding Body / EPAO)

Location: Hybrid – Home-based and London

Salary: £60-70K

Contract: Full-time, 37.5 hours per week

A leading Ofqual-recognised Awarding Body is seeking an experienced Business Operations Leader to help shape and drive our continued growth. With consistent expansion over the last four years, we're now scaling both our digital and non-digital apprenticeship assessment offerings – and we need a driven, strategic operator to support that journey.

The Role:

Working closely with the Executive Director and senior leadership team, you’ll take strategic goals and turn them into clear operational plans, coordinating teams to deliver real impact. You'll play a key role in building strong provider partnerships, championing service excellence, and leading internal teams – including line management of our Heads of Quality – to ensure high performance and compliance.

Key Responsibilities:

• Lead and manage high-value provider partnerships
• Translate strategy into operational delivery
• Own service level performance and reporting
• Oversee utilisation, capacity planning and project management
• Drive process improvements and lead technology adoption
• Engage with regulators and stay ahead of policy developments

About You:

You’ll have senior-level experience in an EPAO or Awarding Organisation, strong leadership and stakeholder management skills, and a proven track record in programme delivery and operational excellence.

Essential:

• 5+ years in a senior role at an Awarding Organisation
• Strong project/programme management capabilities
• Excellent people and stakeholder leadership
• Deep understanding of the education and training landscape
• Confident working with regulators such as IfATE

Nice to Have:

• Experience in training provision
• Background in quality or assessment
• Understanding of technology in awarding operations

Join a team that’s passionate about apprentices, technology-driven, and committed to quality.

Apply now to be part of something ambitious and impactful.