Construction Customer Service & Quality Manager

Lovell Partnerships Ltd; Norwich; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday (additional)

Volunteering days

Life Assurance 4x salary

Private medical insurance including Vt

Sharesave scheme

Discount portal access

Cycle to Work scheme

EV salary sacrifice car scheme

Employee assistance programme

Job summary

Lovell Partnerships Ltd in Norwich is hiring a Customer Service Manager for a permanent, full-time role (37.5 hours per week). The role reports to the Head of Customer Service and requires you to identify and log defects per NHBC standards, coordinate remedial work, and perform post-occupation inspections to safeguard quality and Lovell's reputation.

You will manage the full 12- or 24-month defect inspection process, ensuring timely issue resolution and professional representation of Lovell at

Qualifications

• Strong customer focus and proven experience in a similar role within the construction industry.
• Excellent written and verbal communication skills; ability to manage time effectively and pay attention to detail.
• Proficiency in Microsoft Office and regulatory standards (NHBC) is essential.

Responsibilities

• Identify and record defects in line with NHBC standards and Buildmark warranty requirements.
• Coordinate remedial work and complete post-occupation inspections.
• Manage the 12-month or 24-month defect inspection process and represent Lovell at inspections.
• Collaborate with other departments to ensure compliance and quality in new home construction.

Skills

Customer focus

Problem solving

Time management

Attention to detail

Microsoft Office proficiency

Strong communication

Tools

Microsoft Office

Job description

Lovell Partnerships Ltd in Norwich is hiring a Customer Service Manager for a permanent, full-time role (37.5 hours per week). The role reports to the Head of Customer Service and requires you to identify and log defects per NHBC standards, coordinate remedial work, and perform post-occupation inspections to safeguard quality and Lovell's reputation.

You will manage the full 12- or 24-month defect inspection process, ensuring timely issue resolution and professional representation of Lovell at