Construction Customer Service Manager – Defects & Compliance

Iris Recruitment; Postwick; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Holiday purchase option

Volunteer days

Life Assurance 4x salary

Private medical insurance

Sharesave scheme

Cycle to Work scheme

Lovell EV salary sacrifice car

Employee assistance programme

Job summary

Lovell is recruiting a Customer Service Manager for the Norwich region. You will report to the Head of Customer Service and oversee defect inspections to NHBC standards, coordinating remedial work and post-occupation checks while maintaining quality and reputation.

Ideal candidates will have construction industry experience, excellent communication, and strong time management. Proficiency in Microsoft Office and knowledge of housing regulations are essential.

Qualifications

• Experience as Customer Service Manager in construction or housing sector.
• Strong written and verbal communication skills.
• Understanding of NHBC standards and housing regulations.
• Ability to manage defect inspection processes and regulatory compliance.

Responsibilities

• Manage the full 12‑month or 24‑month defect inspection process.
• Identify and record defects in line with NHBC and Buildmark requirements.
• Coordinate remedial work and post-occupation inspections.
• Collaborate with other departments to ensure quality and timeliness.

Skills

Customer service

Communication

Time management

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Lovell is recruiting a Customer Service Manager for the Norwich region. You will report to the Head of Customer Service and oversee defect inspections to NHBC standards, coordinating remedial work and post-occupation checks while maintaining quality and reputation.

Ideal candidates will have construction industry experience, excellent communication, and strong time management. Proficiency in Microsoft Office and knowledge of housing regulations are essential.