Constituent Casework & Reporting Specialist

Liberal Democrats; Old Woking; On-site; GBP 24,000 - 30,000; Full time

Job summary

Liberal Democrats constituency office seeks an organised caseworker to analyse patterns of enquiries and produce reports, assist surgeries and other meetings, and attend constituency meetings.

You will handle large volumes of standard queries and more complex cases from members of the public by phone, email, social media or face-to-face, log all cases, gather information, keep records confidential under data protection laws, and respond to constituents.

Responsibilities

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Job description

Liberal Democrats constituency office seeks an organised caseworker to analyse patterns of enquiries and produce reports, assist surgeries and other meetings, and attend constituency meetings.

You will handle large volumes of standard queries and more complex cases from members of the public by phone, email, social media or face-to-face, log all cases, gather information, keep records confidential under data protection laws, and respond to constituents.