Caseworker for Will Forster MP (Woking) (Adoption Leave Cover)

Lib Dems; Woking; Presencial; GBP 20.000 - 28.000; A tiempo parcial

Descripción de la vacante

Lib Dems in the United Kingdom is seeking a part-time Constituency Caseworker (0.8 FTE) to support the MP and staff. You will analyse patterns of enquiries and produce reports, and assist surgeries and meetings.

You will handle large numbers of standard queries and complex cases via phone, email, social media or in person, draft responses, and ensure records are kept confidential in line with data protection laws. Some travel may be required.

Formación

• Experience analyzing enquiry patterns and producing reports.
• Ability to draft responses to constituents and manage confidential data.

Responsabilidades

• Analyse patterns of enquiries and produce reports.
• Assist surgeries and meetings and follow up as appropriate.
• Attend constituency meetings as appropriate.
• Deal with large numbers of standard queries and assist on more complex cases via phone, email, social media or face to face.
• Draft responses to constituents.
• Ensure records are kept and information managed confidentially in line with the Data Protection Act.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Descripción del empleo

Hours: 0.8 part-time (but can be flexible)

Key Responsibilities

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Applicants must have the right to work in the UK. The successful candidate will also be required to comply with the Baseline Personnel Security Standard administered by Parliament’s Members’ Staff Verification Office.