Connectivity Technical Manager

Trip.com Group; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Trip.com Group is seeking a Connectivity Technical Manager to drive partner integrations and provide technical support. This role involves ensuring smooth connectivity with hotels while managing internal teams and delivering exceptional service. Ideal candidates will possess strong communication skills and a technical background in hospitality systems.

Benefits

Flexible work arrangements

Career development opportunities

Qualifications

• Direct experience in Connectivity with hotels and accommodation providers.
• Excellent communication skills, preferably in multiple languages.
• Experience in hotel front desk and/or reservation systems is a plus.

Responsibilities

• Provide the first technical response for system connectivity concerns.
• Perform end-to-end testing with partner system connectivity.
• Create and maintain accurate integration documentation.

Skills

Communication

Stakeholder Management

Multitasking

Tools

API Languages (XML)

Job description

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Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll be responsible for:

Internal Technical Response:

* Provide the first technical response and feedback to the local team for system connectivity related concerns.

* Identify possible causes and take care of individual and/or basic issues.

* Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed.

Partner Integrations / Technical Engagement Management:

* Perform end to end testing with partner system connectivity.

* Provide API integration and testing support, both internally and externally.

* Create and maintain accurate integration documentation for new integration, enhancement and migration.

* Work with internal teams and partners to analyze/troubleshoot integration and operation issues.

* Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner.

What you'll Need to Succeed:

* Direct experience in Connectivity with hotels and accommodation providers.

* Excellent communication skills in English. Chinese or any other European languages will be a PLUS.

* Great communicator with strong learning ability and desire to take ownership of the system

* Strong stakeholder management across both technical and commercial teams

* Be able to multitask, prioritize and escalate when needed.

* Experience in the hotel front desk and/or reservation systems is a plus.

* Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML).

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

References

Visible links

1. https://www.youtube.com/watch?v=w4D31J3atps

2. https://www.youtube.com/@TripcomGroup

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting, Technology, Information and Internet, and Travel Arrangements

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