Connections , Revenue & Payment Analyst

Thames Water; Reading; On-site; GBP 35,000 - 37,000; Full time

Job summary

A prominent water utility company in the UK is looking for a Billing Manager to join their team. This position involves managing infrastructure charges billing for waste services, handling customer queries, and analyzing data. The ideal candidate will have excellent attention to detail, strong numeracy skills, and experience in customer handling and invoice processing. This role offers a competitive salary, generous holiday entitlement, and various health and wellbeing benefits.

Benefits

Competitive salary

26 days of holiday

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Excellent standards of accuracy and attention to detail.
• High level of numeracy, data analysis and reporting.
• Customer handling experience.
• Experience in raising invoices, refunds and creating and running reports.
• Extensive administration experience.
• Strong PC skills, particularly MS Word, Excel and Outlook.
• Excellent organisational and time management skills.

Responsibilities

• Manage infrastructure charges billing for Thames Water’s waste services.
• Raise accurate invoices promptly upon receiving the required data.
• Analyse the data supplied for estimating waste infrastructure charge income.
• Answer customer queries and payment disputes related to charges.
• Produce and issue quarterly Licence Condition D reporting to external water companies.
• Assist with customer queries and payments.
• Support the production of the annual statement for customer deposits.
• Assist with monthly monitoring of bulk schemes for Thames Water delivered connections.
• Support the Connections Manager in data collation for unit rate reviews.

Job description

Overview

This is an exciting opportunity to join an established team and become a subject matter expert in infrastructure charges. The role offers the opportunity to work with other water companies in receiving and processing clean connection data and resolving customer queries following invoicing.

Location

Central Reading, Berkshire or Walnut Court, Swindon.

Responsibilities

• Manage infrastructure charges billing for Thames Water’s waste services, working closely with Water Only Companies (WOCs) and external customers.
• Raise accurate invoices promptly upon receiving the required data.
• Analyse the data supplied to provide an estimate of waste infrastructure charge income and monitor the amount invoiced for the release of accruals.
• Answer customer queries and payment disputes related to these charges and report on any bad debt arising.
• Collate, produce and issue quarterly Licence Condition D reporting to external water companies to satisfy obligations under Licence Conditions C & D.
• Assist with customer queries, explain requirements to accept payment terms in arrears, and maintain a register of accepted security under guidance from the Connections Manager.
• Support the production of the annual statement for customer deposits, including processing refunds, handling customer enquiries on balances, and monitoring cash payments and debt.
• Assist with monthly monitoring of bulk schemes for Thames Water delivered service connections and self-lay service connections, contributing to month-end reviews and deadlines.
• Support the Connections Manager in the collation of data for unit rate reviews and work mix analysis.

Essential Qualifications and Skills

• Excellent standards of accuracy and attention to detail
• High level of numeracy, data analysis and reporting
• Customer handling experience
• Experience in raising invoices, refunds and creating and running reports
• Extensive administration experience
• Strong PC skills, particularly MS Word, Excel and Outlook
• Excellent organisational and time management skills

Desirable Qualities

• Experience in SAP, data analysis, Navision, and CRM

What’s in it for you?

• Competitive salary from £35,100 - £37,000 per annum
• 26 days of holiday, increasing to 30 days with service (plus bank holidays)
• Performance-related pay plan linked to company and individual performance
• Generous Pension Scheme
• Benefits focused on health, wellbeing and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers and life assurance

About Us

We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We aim to build a better future for customers, communities, people and the planet, and we value diverse and inclusive teams. We welcome applications from everyone and will support reasonable adjustments in the recruitment process.

Additional Information

Disclaimer: due to high application volumes we may close the advert earlier than the advertised date; please apply soon to avoid disappointment.