Connections Coordinator — Customer Service & Projects

ENWL; Preston, Salford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

25 days leave

Private healthcare

Employee discounts portal

Pension scheme

Employee assistance programme

Professional development through L&D

Job summary

SP Electricity North West is recruiting a Connections Assistant to join the Business Connections team in the North West. You will support the delivery of new customer connections, coordinating documentation and ensuring projects progress smoothly and on time.

Reporting to the Quotations Manager, you’ll liaise with customers and partners, manage records, raise orders and help maintain service standards in a busy operational environment.

Qualifications

• GCSEs including Maths, English Language and Science
• Experience in customer-focused, regulated environment
• Experience with database systems
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office 365 and Excel
• Excellent organisational skills with the ability to prioritise
• Ability to work independently and in a team
• Flexible and adaptable to changing priorities

Responsibilities

• Be the point of contact for customers by phone and written enquiries
• Coordinate end-to-end administration of connection projects
• Prepare documentation and monitor progress against timescales
• Liaise with delivery partners and manage project records
• Raise orders and support compliance reporting
• Maintain project records and communicate updates to stakeholders

Skills

Customer service experience

Excellent communication

Organisational skills

Teamwork

Education

GCSEs including Maths, English and Science

NVQ Level 3 in Customer Service

Tools

Microsoft Office 365

Excel

SAP

Job description

SP Electricity North West is recruiting a Connections Assistant to join the Business Connections team in the North West. You will support the delivery of new customer connections, coordinating documentation and ensuring projects progress smoothly and on time.

Reporting to the Quotations Manager, you’ll liaise with customers and partners, manage records, raise orders and help maintain service standards in a busy operational environment.