Registrations Admin & Customer Support (12-month FTC)

ENWL; Preston, Salford; On-site; GBP 24,000 - 32,000; Full time

Job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and Scottish Power group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

Fantastic Opportunity: Registrations Business Support 12 month FTC

We're looking for a highly organised and customer-focused individual to join our Connections team as a Registrations Business Support colleague.

In this role, you'll play a key part in ensuring connection applications and associated administrative activities are processed accurately, efficiently and in line with regulatory requirements. You'll work closely with customers, internal stakeholders and colleagues across the business, helping to deliver an outstanding service experience while supporting the successful registration and progression of connection projects.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has a keen eye for detail, and takes pride in delivering high-quality administrative support.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What you’ll be doing

As the first point of contact for our customers you will support with:

• Processing and registering connection applications and customer documentation.
• Ensuring all activities are completed in accordance with licence conditions, policies, procedures and regulatory requirements.
• Monitoring shared mailboxes and responding to customer enquiries within agreed timescales.
• Providing excellent customer service through written correspondence, email and telephone support.
• Supporting the customer enquiries phone line when required.
• Maintaining accurate records and ensuring systems and databases are updated appropriately.
• Monitoring key milestones and deadlines to support performance and compliance targets.
• Assessing application information and escalating or directing queries as appropriate.
• Supporting the team in achieving service, quality and regulatory objectives.
• Promoting a positive safety culture through the review of customer submissions and day-to-day office activities.

What we’re looking for

You’ll be someone who enjoys helping customers, managing multiple priorities and working collaboratively with others to achieve shared goals and objectives.

We’re particularly interested in candidates who can demonstrate:

• Previous experience in an administrative or customer service environment in a regulated environment, ideally within utilities.
• Strong organisational skills with the ability to prioritise workload effectively. Experience in a scheduling role would be an advantage.
• Excellent attention to detail and accuracy when processing information.
• Strong written and verbal communication skills. Experience with call handling would be most beneficial.
• The ability to build positive working relationships with customers and colleagues.
• Experience working to deadlines, service levels or performance targets.
• A flexible and adaptable approach to work.
• Confidence using multiple systems and maintaining accurate records.
• The ability to work independently while contributing to team success.

Qualifications and experience

Essential:

• GCSEs (or equivalent) including Maths, English Language and Science at Grade C/Level 4 or above.
• Demonstrable customer service and administrative experience.

Desirable:

• NVQ Level 3 in Customer Service (or equivalent).
• Knowledge of SAP.
• Understanding of Connections Guaranteed Standards of Performance (GSoP) or willingness to learn

What we're offering

We value your expertise, In return, you’ll receive:

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [e-mail]

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.