Connected Service Operations Field Engineer

Wavenet; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Annual leave 25–28 days

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programme

Job summary

Wavenet in the United Kingdom is seeking a Connected Service Operations Field Engineer to install and configure voice and data services at customer sites, ensuring seamless connectivity.

You will troubleshoot with hands-on support after initial triage, customize hardware to meet customer requirements, and act as the link for comms rooms supporting broader engineering initiatives.

Qualifications

• Foundations in networking concepts.
• Tech-savvy skills for a digital-first environment.
• Customer service excellence and memorable experiences.
• Collaborative team player mindset.

Responsibilities

• Install and configure voice and data services at customer sites.
• Troubleshoot issues with hands-on support after initial triage.
• Configure hardware to meet specific customer requirements.
• Serve as the go-to expert in customer comms rooms and support broader engineering initiatives.

Skills

Networking basics

Tech literacy

Customer service

Team player

Job description

Connected Service Operations Field Engineer

• Full-time

Who are we?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.

Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.

Exciting Opportunity: Elevate Your Career in a Fast-Paced, Dynamic Environment!

Are you ready to be at the forefront of innovation in voice and data solutions? Join our vibrant team and play a key role in delivering cutting-edge connectivity to our flexible office customers. This is your chance to thrive in a fast-paced organisation that values growth and expertise.

What You’ll Do
As a critical part of our engineering team, your responsibilities will include:

• Install and Innovate – Visiting customer sites to set up voice and data services, ensuring seamless connectivity.
• Troubleshoot Like a Pro – Resolving issues with hands-on support after initial triage by our Service Operations team.
• Configure and Customise – Bringing hardware to life by configuring it to meet specific customer requirements.
• Be the Link – Acting as the go-to expert in customer comms rooms, offering smart hands support for our wider engineering initiatives.

Why Choose This Role?
If you’re looking to amplify your career in an environment that’s as dynamic as it is rewarding, this position is for you. Become part of a team where your technical skills and problem-solving abilities will shine, and every day brings new opportunities to make an impact!

What We’re Looking For: Bring Your Skills to Life!

Are you ready to thrive in a dynamic and fast-paced role? We’re seeking a candidate who brings:

• Foundations in Networking – A solid understanding of basic networking concepts to get you off to a great start.
• Tech-Savvy Know-How – Strong computer literacy to excel in a digital-first world.
• Customer Service Excellence – A proven ability to create positive, memorable experiences for customers.
• Team Player Spirit – A collaborative mindset with the ability to work effectively as part of a team.

If you’re enthusiastic, driven, and ready to make an impact, we’d love to hear from you. Let’s achieve great things together!

Did we mention the perks?

• With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
• We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?