Voice Operations Professional

BT Group; Rudloe; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual bonus 10%

Private GP 24/7

Carers leave

Parental leave 18/8

BT product discounts

Pension scheme 5% employee 10%

Holiday purchase scheme

Job summary

BT Group in Corsham is seeking a Voice Operations Professional to provide 2nd/3rd line support for secure voice services and manage provisioning, incidents and changes across complex networks. The role requires monitoring and troubleshooting in secure environments and ensuring platform security and resilience.

You will work on-site in Corsham with a 24/7 shift pattern and must be eligible to obtain DV UK Government Security Clearance.

Qualifications

• 2nd/3rd line support for secure voice services.
• Knowledge of voice technologies (TDM, SIP, IP telephony).
• Experience with ITIL-based incident, problem and change management.

Responsibilities

• Provide 2nd and 3rd line support for secure voice services.
• Manage service provisioning, incidents, faults, problems and change implementation across voice networks.
• Proactively monitor and troubleshoot secure customer environments.
• Maintain platform security and operational resilience.

Skills

TDM/SIP/IP Telephony

Voice gateway

Windows Server

ITIL incident mgmt

Incident handling

Change mgmt

Problem mgmt

Monitoring

Tools

Windows Server tooling

Job description

Job Title: Voice Operations Professional

Job Function: Service

Job Location: GBR Corsham - MOD

Advertised Salary: Competitive

Salary: Competitive

About the role

Play a vital role in supporting the UK's critical communications, working directly with customers to deliver secure, resilient services that help keep the nation connected and protected. You'll proactively monitor and support bespoke TDM/IP networks, secure communication platforms and mission-critical services. As part of a specialist team, you'll take ownership of end-to-end service delivery across secure and non-secure environments, resolving complex challenges and ensuring exceptional service for our customers.

The successful candidate must be eligible for, and able to obtain and maintain, DV UK Government Security Clearance.

What you’ll be doing

Provide 2nd and 3rd line support for secure voice services, ensuring high levels of availability and performance.

Manage service provisioning, incidents, faults, problems and change implementation across complex voice networks.

Proactively monitor and troubleshoot secure customer environments, resolving issues before they impact service.

Maintain platform security, performance and operational resilience in line with strict contractual and security requirements.

Ensure timely incident resolution, continuous service monitoring, and completion of key security and compliance activities.

Location

Location: Corsham (7 days on site). Please note: this role incorporates a 24/7 shift pattern, including bank holiday, weekend and night working hours

Essential Skills / Experience

• Voice & Network Technologies– Knowledge of TDM, SIP, IP telephony and voice gateway technologies, with the ability to support and troubleshoot secure voice services.
• Platform & Service Management– Understanding of Windows server environments, telephony platforms and ITIL-based incident, problem and change management processes.
• Operational Support & Problem Solving– Ability to work independently, manage complex technical issues and utilise a range of IT systems to maintain service performance and availability.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.