Configuration Analyst

iO Associates; Milton Keynes; Remote; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Support and training for career development

Flexible working hours

Job summary

A specialist technology company in the UK is seeking a Configuration Analyst to work evening/night shifts catering to USA hours. The role involves configuring store setups and providing technical support through effective communication with technicians and customers. Applicants should have data entry experience, strong Microsoft Excel skills, and be adept in liaising across different time zones. The company emphasizes growth and responsibility, offering excellent support and training for career development.

Qualifications

• Must have experience with data entry and Excel.
• Ability to resolve issues independently.
• Must communicate effectively with customers and technicians.

Responsibilities

• Provide telephone technical support to installation technicians.
• Ensure well-connected site during and after installation.
• Be first point of contact during installation process.
• Provide validation and sign off for installations.
• Maintain Master sign off sheets for rollouts.
• Check trouble ticket logs and resolve issues.
• Check system reports to resolve anomalies.
• Communicate with customers and technicians via various methods.

Skills

Excellent communication skills (verbal and written)

Experience working with customers

Ability to liaise between team members

Ability to quickly adapt to new interfaces

Basic SQL usage

Good all round Microsoft Package skills particularly Excel

Tools

Microsoft Excel

Job description

Job Title: Configuration Analyst
Salary: £25,000 plus benefits

Shift: evening/night shift role as you need to work USA hours - shifts start from 4pm and finish no later than 2am
Remote - occasional office visits in Milton Keynes

iO Associates is looking for a Configuration Analyst with data entry/excel experience to work with a specialist technology company. They want this person to configure new store set ups and maintain services for continued monitoring of all customers. Liaise with onsite engineers, SMEs and customer teams to resolve issues and deliver successful solutions to integration and installation issues.

Responsibilities

• Provide telephone technical support to installation technicians & maintenance techs.
• To ensure third party technicians and customers have a well-connected and set up site both during and after the installation.
• To be the first point of contact during the installation process and any subsequent visits for issues such as hardware swap outs and alarming queries.
• To provide a validation and sign off for successful installation.
• Maintain the Master sign off sheets for customer rollouts.
• Check trouble ticket issue logs daily to identify and resolve as required.
• Check system generated reports provided and resolve any anomalies highlighted daily.
• Communicate with customers & technicians via telephone, email & ticketing process.

Experience Required

• Excellent communication skills (verbal and written)
• Experience working with customers, demonstrating an ability to work on own initiative to resolve issues.
• Ability to liaise between multiple team members across different Continents and time zones
• Ability to quickly adapt to and learn about new interfaces and systems
• Basic SQL usage
• Good all round Microsoft Package skills particularly Excel

They're big on expertise, not hierarchy, so you'll be trusted with more responsibility while supported by everyone around you. You'll be encouraged to grow at every career stage in the direction that interests you with amazing support and training

Interested in hearing more? Please get in touch with Rebecca Long on 0117 332 8100 / r.long @ ioassociates.co.uk